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Care Services

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Berkeley Lodge, Worthing.

Berkeley Lodge in Worthing is a Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, diagnostic and screening procedures, physical disabilities, sensory impairments and treatment of disease, disorder or injury. The last inspection date here was 23rd January 2020

Berkeley Lodge is managed by South Coast Nursing Homes Limited who are also responsible for 7 other locations

Contact Details:

    Address:
      Berkeley Lodge
      42 Shelley Road
      Worthing
      BN11 4DA
      United Kingdom
    Telephone:
      01903288488

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-01-23
    Last Published 2017-04-27

Local Authority:

    West Sussex

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

17th January 2017 - During a routine inspection pdf icon

The inspection took place on 17 and 25 January 2017 and was unannounced.

Berkeley Lodge is registered to provide accommodation, nursing care and support for up to 65 people. The home provides end of life care and care for people living with dementia. The home is registered to provide care for 65 people. At the time of our visit there were 62 people at the home, none of whom were receiving end of life care. The home has a wide range of communal areas and well maintained accessible gardens.

The home had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from risks to their health and wellbeing. Up to date plans were in place to manage risks, without unduly restricting people’s independence.

People said they felt safe at the service and knew who they would speak to if they had concerns. The service followed the West Sussex safeguarding procedure, which was available to staff. Staff knew what their responsibilities were in reporting any suspicion of abuse.

People were treated with respect and their privacy was promoted. Staff were caring and responsive to the needs of the people they supported. People's health and well-being was assessed and measures put in place to ensure people's needs were met in an individualised way.

People’s medicines were managed safely. People had enough to eat and drink throughout the day and night. The mealtime was an inclusive experience.

There was an open and friendly culture combined with a dedication to providing the best possible care to people. Staff at all levels were approachable, knowledgeable, professional, keen to talk about their work and committed to the on-going development of the home. The atmosphere in the home was happy and calm. People were engaged and occupied; they interacted and chatted with each other. Every person we spoke to, without exception was extremely complimentary about the caring nature of the management and staff.

Staff received training to enable them to do their jobs safely and to a good standard. They felt the support received helped them to do their jobs well.

There were enough staff on duty to support people with their assessed needs. The registered manager considered people’s support needs when completing the staffing rota and staffing levels were calculated appropriately. The registered manager followed safe recruitment procedures to ensure that staff working with people were suitable for their roles.

People benefited from receiving a service from staff who worked well together as a team. The registered manager and the staff team took an obvious pride in their work, but were not complacent, and were looking for ways to improve the service. Staff were confident they could take any concerns to the management and these would be taken seriously. People were aware of how to raise a concern and were confident appropriate action would be taken.

The premises and gardens were well maintained. All maintenance and servicing checks were carried out, keeping people safe. People were empowered to contribute to improve the service. People had opportunities to feedback their views about the home and quality of the care they received.

21st January 2014 - During a routine inspection pdf icon

At the time of our visit to Berkeley Lodge there were 63 people living there and we spoke with eighteen of them. We also spoke with the owner, the manager, visitors, a GP, staff and read through twelve personal care files. We found that people using the service were receiving a good level of care and support from the provider. People we spoke with told us: “the service is very good”, “matron is great and has time for you”, “place is very clean”, “my friend receives very good care and her health has been improving”, “it’s lovely here, they look after me properly”.

We read through personal care files and found that people were thoroughly assessed before admission and people or their next of kin were involved in their care planning. We found evidence that people’s consent was sought prior to care being delivered. There were risks assessments in place and we found that they were reviewed regularly. We found that people were receiving care appropriate to their needs in a safe and comfortable environment.

We looked at the rota and found that there was the right amount of staff on duty on each shift with a good skill mix. We also found that thorough recruitment procedures were in place and staff were receiving a good level of training and support from the management. We found that accurate and appropriate records were kept in about the management and delivery of the service. Records were fit for purpose, securely stored and accessible to only designated members of staff.

9th January 2013 - During a routine inspection pdf icon

We found People were supported to express their views and were involved in making decisions about their care and treatment, with support where needed. We interviewed Service users, staff members, the manager and visiting relatives and found evidence that peoples’ dignity, diversity, privacy and human rights were respected. This was confirmed by records, observed staff practices and observations.

People told us they were aware of their plans of care and support and had been involved in developing these.

We observed staff interacting with service users and we also looked at records of care and support for three people in detail. We found that people’s privacy, dignity and independence were respected. People told us they were happy with the quality of service provided at Berkeley Lodge.

People said they were supported to take their medicines safely and at the times prescribed.

People said they felt safe and were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Checks were undertaken before staff began work. There were effective staff recruitment and selection processes in place.

People and/or their representatives were asked for their views about their care and treatment and they were acted on. There were systems in place to monitor the service. There was a complaints process that was available to people.

24th January 2012 - During an inspection in response to concerns pdf icon

We spoke to four people living at the home. Comments were mainly positive although there were some criticisms.

People said they received the care and support they need. One person said he/she had an initial assessment when his/her needs were discussed. Comments about care included, “The care is good,” and, “On the whole the care is pretty good.”

One person said he/she has been able to exercise independence in looking after him/her self but that staff provide support when needed. One person said how the care helped him/her recuperate from a serious illness.

One person said the care staff work very hard but there was often a lack of communication between staff. For instance, requests for help were sometimes not communicated between staff and as a result tasks were sometimes not completed.

One person described the home’s laundry service as “abysmal” saying several items of clothing were lost even when they have the name of the person on them.

Staff were said to respond promptly when people requested help by using the call point in their rooms.

People said they have been able to exercise choice in how they spend their time. This included times for going to bed and getting up as well as a choice of food at each meal.

A range of activities was said to have been provided including music sessions with a guitarist. One person said there were not enough trips out.

People said they received their medication although one person said there were occasions when the medication was either late, or was missed or was not stocked.

People said they felt safe at the home.

The staff were described as kind and helpful. One person said, “they’re very good. They listen to you.”

Two of the four people we spoke to said there were enough staff on duty to meet people’s needs and two people felt there were times when more staff should have been provided.

People said the home is kept clean. One person made reference to the cleaning of equipment and how staff monitored this by making a record on a tag attached to the individual items of equipment.

During the period following the lunch time meal we used our SOFI (Short Observational Framework for Inspection) tool to help us see what people’s experiences were. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time and whether they have positive experiences. This included looking at the support that was given to them by the staff. We spent 30 minutes watching the experiences of people in one of the lounges.

There was a mixture of positive experiences for people and some that were not positive.

We observed that staff generally interacted well with people and responded to their requests. Staff smiled and talked to people in a respectful way. We noted that one staff member did not respond to one person’s requests: in the first instance the staff member said “I’m busy.” After a few minutes the person asked the same staff member for help and the staff member walked out of the room without saying anything. Another staff member walked into the room and immediately responded to the persons’ request with a polite manner.

During the 30 minutes we saw all other interactions with staff were positive with the exception of the provision of an activity. A staff member walked in to the lounge and switched off the television without speaking to people and played an audio tape. The tape was a reading from a book. Staff continued to talk to people and to help them whilst the tape played. This included serving drinks and asking people about what they wanted. Consequently the audio book could not be heard. The choice and manner of the activity of an audio book was not adequately planned or implemented.

3rd February 2011 - During a routine inspection pdf icon

People told us that they are treated with respect and dignity. We were also told by people, and by their relatives, that they are satisfied with the standard of care provided. One person said, ‘You couldn’t be looked after better.’ A relative said that staff are skilled in working with people with communication needs and the staff are always polite, courteous and helpful. Comment was also made by a relative that the home is particularly good at supporting relatives and that visiting times are flexible.

People said that staff respond to requests for help, for example when using the call points, although one person said that on occasions there may be a slight delay if staff are busy. We were also told by people that they are able to choose times for getting up and going to bed as well as whether or not they wish to join in with activities. People said that they are consulted about their care, although two people were not aware that they had a care plan. A representative of someone who received care at the service commented that the standard of care was not good and that he/she had made a formal complaint to the home about this.

People said that they feel safe at the home.

We were told by people that they received information about the service but two people said that they had not received a copy of the home’s complaints procedure, but that they would raise any concerns with the staff.

People confirmed that the home has a range of activities and that they can choose whether or not they wish to join in.

Comments about the food included: ‘The food is very good.’ ‘The cook is very good.’ ‘There is always a choice of at each meal time.’ Two people said that the food could be hotter when it is served. A relative said that the service is good at providing special diets and fluids.

People who live at the service and a relative said how much they like the environment. One person said, ‘The standard of décor is brilliant. It’s lovely.’ Further comments referred to good standards of cleaning and that people can personalise their rooms.

Staff were said to be provided in sufficient numbers, although one person said that sometimes there is a slight delay in care staff arriving to provide support.

 

 

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