People said they were provided with good information about the treatments and the cost of the different treatments. They said that they found the written information provided very helpful and informative. One person wrote, “The staff are always polite and helpful”.

One person wrote, ‘I have been using this practice for over eight years and I am completely satisfied. The staff respect me and they provide me with sufficient information to help me make choices and decisions about my treatment”. Other comments made by people who used the practice included,‘The staff are good at discussing my treatment options”. The staff are wonderful; they provide me with all the information for after care’. Another person wrote, ‘Excellent service with caring staff’.

People said a range of treatment was discussed with them, but they made the choice of treatment they wanted. One person said “I had a full and thorough discussion regarding my medical and dental health and I had x-rays taken”.

We found people were involved in making decisions about their care, treatment and support. They experienced effective, safe and appropriate care. People were cared for in a clean well maintained environment and they were protected from abuse. People had their comments listened to and acted upon effectively. We found the provider did not have an effective selection process in place to ensure suitable staff had been employed.