About the service:

Berryhill Village provides personal care to people who live in the community in an extra care housing complex. The extra care housing complex comprises of 148 apartments. The service provides support to prominently older people, including people living with dementia, mental health needs, physical disabilities and people with a learning disability.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. The values of choice, promotion, independence and inclusion, which the guidance promotes were being provided for people who used the service at Berryhill Village. This meant the people they supported with learning disabilities and autism were able to live as ordinary a life as any citizen.

On the day of our inspection 63 people were using the service.

People’s experience of using this service:

People told us they were safe. The providers processes and practices protected people from abuse. There were enough staff to ensure people’s needs were met. There was some agency staff usage, however, the registered manager was recruiting new staff to provide a bank care staff team. This would ensure adequate staff were employed to meet people’s needs. The recruitment followed safe practices. Staff told us they were given time to provide care and support that was unrushed. People’s medicines were managed safely. Risks assessments were in place and risks were managed in a way that did not restrict people’s freedom. People were protected by the prevention and control of infection.

Staff supported people to make their own decisions and choices. Staff we spoke with were knowledgeable and understood the principles of The Mental Capacity Act. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Peoples nutritional needs were met. People who required support with their diet had their needs met by staff who understood their dietary requirements. Staff received effective training to fulfil their roles and responsibilities and were well supported and supervised.

People spoke very positively about the care and support they received. People we spoke with told us staff were kind, caring and considerate. People also confirmed staff maintained their dignity and respected them.

People received personalised care that was responsive to their needs. Care plans were detailed and developed with the people who used the service. The care and support plans included people’s decisions and choices. People were supported at the end of their lives.

There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received. The registered manager kept detailed records of concerns that evidenced any issues were actioned promptly and satisfactorily. People told us they were listened to and had opportunity to raise concerns if required. Most people we spoke with said they had no concerns at the time of the inspection. However, people told us if they had they would not hesitate to talk with the registered manager or staff if required.

People’s feedback was used to make changes to the service.

The home had a registered manager who conducted a range of audits in areas such as, medicine management, health and safety, care plans and daily records documentation. The providers quality team also carried out quality monitoring. We saw the monitoring identified areas for improvement and any actions raised as part of the audits were addressed.

More information in Detailed Findings below.

Rating at last inspection:

This was the first inspection since the new provider registered with the Care Quality Commission (CQC) in February 2018.

Why we inspected:

This was a planned inspection based on the registration date. The service has met th