About the service:

This is the single location within the provider’s current registration. The office is in the central business district of Burnham. Areas covered included Maidenhead, Slough, Windsor, Burnham, Marlow, Cookham and Dedworth. At the time of our inspection, 65 people used the service and there were 53 staff.

People’s experience of using this service:

Risks to people’s well-being were assessed, recorded and updated when people’s needs changed. Training records showed that people were supported by skilled staff that had ongoing training relevant to their roles. The service was a family run company which contributed to creating a personal touch and a strong, visible person-centred approach. The provider had effective systems to manage complaints. Staff said the provider successfully maintained an open and transparent culture which contributed to staff work satisfaction and in turn the staff delivering good care for people

Rating at last inspection:

This was our first inspection of the service since the registration changed in January 2018.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. We inspect newly-registered services within 12 months of registration.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on our website at www.cqc.org.uk