We carried out an announced comprehensive inspection on 6 November 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Best Life Clinic is a specialist clinic offering private urology services and reversal of vasectomies. The clinic is led by a Consultant Urologist. They also offer aesthetic services such as anti-wrinkle treatments but these treatments are not regulated by the Care Quality Commission and were not inspected. This service had not been inspected before. The service was registered with the Care Quality Commission in August 2016.

Mr Jesuraj is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We obtained feedback through five comment cards completed and received one email. They commented that staff offered excellent care in a clean and welcoming environment and were supportive and responsive to questions and that they had confidence in the service provided. Patients told us that staff put them at ease and listened to their concerns.

We found the service had met the regulations and had systems and protocols in place for staff to follow which kept patients safe.

Our key findings were:

• There was an open and transparent approach to safety and a system in place for reporting and recording incidents.
• Patients reported they were involved in their care and decisions about their treatment.
• Information about services was available and easy to understand.
• All consultation rooms were well organised and equipped, with good light and ventilation.

• Staff maintained the necessary skills and competence to support the needs of patients.

• Staff were up to date with current guidelines.

• Staff were kind, caring, competent and put patients at their ease.

• The provider was aware of, and complied with, the requirements of the Duty of Candour.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice