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Care Services

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Betna Agencies Ltd, Mercury House, Shipstone Business Centre, North Gate, Nottingham.

Betna Agencies Ltd in Mercury House, Shipstone Business Centre, North Gate, Nottingham is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, nursing care, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 23rd October 2018

Betna Agencies Ltd is managed by Betna Agencies Ltd.

Contact Details:

    Address:
      Betna Agencies Ltd
      Unit 12
      Mercury House
      Shipstone Business Centre
      North Gate
      Nottingham
      NG7 7FN
      United Kingdom
    Telephone:
      01158379713

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-10-23
    Last Published 2018-10-23

Local Authority:

    Nottingham

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th September 2018 - During a routine inspection pdf icon

We carried out an announced inspection of the service on 13 September 2018. Betna Agencies Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It currently provides a service to older adults. All people using Betna Agencies Ltd at the time of the inspection received regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service has been registered with the CQC since 10 August 2017 and has provided regulated activity for people since October 2017. There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of the inspection, four people received some element of support with their personal care. This is the service’s first inspection under its current registration.

People felt safe with staff and the risks to people’s safety had been assessed and acted on. Staff knew how to identify abuse and to protect people from avoidable harm. Staff arrived for each call on time and new staff to the service were safely recruited. People were supported safely with their medicines. Staff had received infection control training and the registered manager had the processes in place to investigate incidents and to learn from mistakes.

People’s care records did not always consider current legislation and best practice guidelines. People felt staff understood how to support them and staff felt well trained and supported by the registered manager. People received the support they needed with their meals. Transferable information was available should people require support or treatment from other healthcare agencies. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People liked the staff and enjoyed their company. People were treated with dignity and respect and their privacy was respected. People were supported to contribute to decisions about their care and their independence was encouraged. The provider told us they would make information about how to contact an independent advocate more easily available for people. The provider had the processes in place to ensure people’s personal data was protected.

Before starting to receive care and support, assessments were carried out to ensure people’s needs could be met. People’s care plans were person centred and contained detailed information about their personal preferences. People’s diverse needs had been discussed with people. No formal complaints had been received but processes were in place to ensure they were responded to appropriately. End of life care was not currently provided; however, plans were in place to discuss this with people if they wished to.

People liked the registered manager and staff enjoyed working at the service. People were encouraged to give their views about how the service could be developed. The registered manager understood the requirements of their role and carried out their role in line with their registration with the CQC. Effective auditing processes were in place.

 

 

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