Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 8 September 2015. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to:

• Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Beaconsfield Surgery on our website at www.cqc.org.uk.

Our key findings were as follows:

• The practice had addressed the issues identified during the previous inspection. Disclosure and Barring Service (DBS) checks had been completed for all necessary staff. For those staff that did not require a DBS, a risk assessment had been completed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 8 September 2015. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to:

• Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Beaconsfield Surgery on our website at www.cqc.org.uk.

Our key findings were as follows:

• The practice had addressed the issues identified during the previous inspection. Disclosure and Barring Service (DBS) checks had been completed for all necessary staff. For those staff that did not require a DBS, a risk assessment had been completed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We spoke with 14 patients during our visit. They spoke positively about the practice and commented that they were generally happy with the care they received. However some concerns were expressed about time spent waiting to see the doctors. Comments from patients included; "I call in to see the nurse, she is great"; "the doctors are mostly good but sometimes we cannot make a choice about who we see unless we are prepared to wait for days for an appointment"; "we can get emergency appointments on the day but I have waited for almost an hour and am still waiting"; "the staff are kind and patient and treat me with respect" and "I feel I am treated well by all the staff to include the doctors."

The practice provided patients with information about the services available through their website and leaflets on display in the waiting room.

We found staff had access to contact details for both child protection and adult safeguarding teams.

The practice had an up to date recruitment policy in place. We looked at two personnel files and found contracts in place and evidence of identification and qualification checks.

The practice had a range of policies and procedures in place for staff to access, which supported the safe running of the service.

The practice leaflet and website provided patients with information about how to raise a concern. Patients we spoke with told us they would raise any concerns with the clinical or reception staff.