All the people we spoke with were complimentary about the service. One person told us “if I was not happy I wouldn’t be here”. Another person said staff were “friendly” and made them comfortable when they were anxious. People told us that the dentist provided them with information and choice, and that their preferred choices were respected. People said their privacy and dignity was maintained and they felt the surgery was visibly clean.

We found that people were given information to allow them make informed decisions about their treatment. People who use the service had a care plan and were involved in planning their care. The provider had policies and procedures in place to safeguard children and vulnerable adults and staff knew about their responsibility to identify and report abuse. We found the provider followed relevant infection control protocols including appropriate processes for the decontamination of instruments. We found that the provider maintained appropriate records of people's treatment plans, staff records and other records such as policies and procedures relevant for the management of the surgery were fit for purpose.