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Care Services

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Bexley Group Practice, Upper Wickham Lane, Welling.

Bexley Group Practice in Upper Wickham Lane, Welling is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 30th May 2019

Bexley Group Practice is managed by Bexley Group Practice.

Contact Details:

    Address:
      Bexley Group Practice
      76-78
      Upper Wickham Lane
      Welling
      DA16 3HQ
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-05-30
    Last Published 2019-05-30

Local Authority:

    Bexley

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

20th March 2019 - During a routine inspection pdf icon

We carried out an announced comprehensive inspection at Bexley Group Practice on 20 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. They had particularly focussed on improving patients’ access care and treatment in a timely way, and offered appointments at times and in formats to suit different groups in their patient population.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review their arrangements for the completion of staff appraisals and ensure staff receive this support as per the provider’s policy.
  • Review their quality improvement activities arrangements to ensure they demonstrated improvements in patients’ outcomes
  • Improve their communications with patients about their changes from telephone consultations to online consultations and provide clear signposting to patients for alternatives to online consultations where remote consultations are required or preferred.
  • Review and adequately monitor patient satisfaction following attempted appointments access improvements

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

 

 

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