This practice is located on two floors. Both of the two treatment rooms are upstairs and so are not accessible to people with restricted mobility.

The dental team consists of four dentists, three dental nurses and a receptionist. The dentists and qualified nurses are registered with the General Dental Council. The practice is open until late in the evening on two day of the week as well as on Saturday mornings.

We found that people were informed of their treatment options and consent for treatment was obtained. One person who used the service said, “They are very thorough in that respect.”

Dental records provide good information about what treatment people received and the frequency of follow up visits.

We found that the decontamination process for dental instruments meant that they were safe to use.

Staff recruitment practices are designed to ensure that suitable staff are employed to look after people. One person said, “I really do feel cared about by them.”

People who use the service have access to the complaints procedure and can be confident that their concerns will be acted upon.