During our inspection visit we observed one person receiving treatment. We spoke with the manager, an area manager the dentist and the dental nurse. We conducted telephone interviews with three people that used the service and we looked at comments made by people that used the service on the NHS choices website.

We found that people had the information they needed to help them make informed choices about their treatment. People said they were treated with respect and dignity.

We saw that people had their treatment explained to them, gave their consent to being treated and were asked to sign their treatment plan.

People told us they had no concerns about the care and treatment that they received from the dentists at this practice. One person told us, “I am very pleased. They have a good manner, efficient and always prepared to spend time explaining things.”

We found that people received care and treatment in a clean and hygienic environment. People we spoke with had no concerns about the cleanliness of the environment. Everyone we spoke with said, “The surgery is always clean and I have never caught an infection.”

We found that staff were trained and supported to deliver care and treatment safely and to an appropriate standard.

We found that the provider had systems in place to monitor the service to ensure that people received a quality service. We saw that where people made comments or suggestions the provider responded to them.