biddulphdoctors in Wharf Road, Stoke On Trent is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 24th February 2020
biddulphdoctors is managed by biddulphdoctors.
Contact Details:
Address:
biddulphdoctors Biddulph Primary Care Centre Wharf Road Stoke On Trent ST8 6AG United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Biddulphdoctors on 14 August 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed, with the exception of prescribing disease modifying medicines without sight of the patient’s blood results.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
Ensure that copies of certificates of staff qualifications are retained within the practice.
Ensure that disease modifying medicine prescribing processes including sight of patients’ blood results are documented and any risks identified are mitigated between the prescriber and rheumatology department, or hospital.
Consider improvements to the practice business continuity plan.
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