We spoke with four people who use the service, one dentist, two dental nurses and the receptionist.

This practice is located on two floors. There are two treatment rooms downstairs and one upstairs. The practice is accessible to people with reduced mobility.

The dental team consists of two dentists and five dental nurses, two of whom are mainly responsible for carrying out administrative work. The dentists and nurses are registered with the General Dental Council. The practice is open 7pm every Tuesday.

We found that people are informed of their treatment options and their consent for treatment is obtained. One person when asked if consent is sought and obtained said, "Yes, everytime."

Dental records provide good information about what treatment people receive and the frequency of follow up visits. The people we spoke with are happy with the treatment they receive. One person described it as, "Brilliant service."

We saw that the decontamination process for dental instruments met the required standards of safety and reduced the risk of cross infection.

There has been no recruitment of new staff for several years. The provider told us that should there be future recruitment the procedure would be designed to ensure that only suitable people would be employed.

People who use the service have do not have access to an effective complaints procedure and cannot be confident that any concerns they have will be acted upon.