We visited the practice; spoke with the dentist, the support manager, a dental nurse and a trainee cadet dental nurse. We spoke with five patients and looked at a selection of patient records.

We found that patients were asked to sign a consent to treatment form at the start of their treatment. One patient said: “The dentist gives you good advice” and “I’m really impressed, my whole family attends”.

Patients told us that the dentist explained the examination she was undertaking. We saw that patients were given a copy of their NHS treatment plan. This meant that patients were involved in their treatment and care.

We found that treatment was provided in a modern, clean and hygienic environment. Patients told us the practice was always clean and tidy including patient waiting areas and treatment areas. Patients told us they liked the way the practice had been newly refurbished.

The provider had an effective system to regularly assess and monitor the quality of service that patients received.