Birmingham Supported Living & Community Based Services, Harborne, Birmingham.Birmingham Supported Living & Community Based Services in Harborne, Birmingham is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities and personal care. The last inspection date here was 25th April 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Service Provider:
This provider also manages:
Creative Support - Apsley Court - Orpington Creative Support - Avonlea - Wellingborough Creative Support - Balshaw Respite Service - Chorley Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness Creative Support - Beardall Court - Wallsend Creative Support - Bedford Services - Bedford Creative Support - Bedfordshire Service - Houghton Regis Creative Support - Blackpool Service (Learning Disabilities) - Blackpool Creative Support - Bolton Service - Bolton Creative Support - Bradford Service - Shipley Creative Support - Bredon Respite Service - Runcorn Creative Support - Brownley Road - Manchester Creative Support - Burnley Personalised Services - Burnley Creative Support - Burnside Court Extra Care Carlisle - Carlisle Creative Support - Bury Service - Bury Creative Support - Calderdale & Kirklees Services - Halifax Creative Support - Camden and Barnet Service - London Creative Support - Cannock Services - Cannock Creative Support - Chorley Service - Chorley Creative Support - Clover Court & Warden Road - Edgware Creative Support - Coopers Court Extra Care Service - London Creative Support - Derby Service - Derby Creative Support - Doncaster Personalised Services - Doncaster Creative Support - Doncaster Services - Doncaster Creative Support - Donnybrook Court - London Creative Support - Dove Lane - Bedford Creative Support - Dudden Mews - Millom Creative Support - Duncan Court - London Creative Support - Durham Services - Stockton On Tees Creative Support - East Lancashire Extra Care Services - Preston Creative Support - Fairlea - Wellingborough Creative Support - Gateshead Service - Gateshead Creative Support - Hampton Crescent - Leeds Creative Support - Heysham Gardens - Carlisle Creative Support - Heysham Intensive Support Services - Morecambe Creative Support - High Street - Bedford Creative Support - Jarrow Service - Jarrow Creative Support - Kendal - Kendal Creative Support - Lanchester Court - Rugby Creative Support - Leeds Service (Brandling Court) - Leeds Creative Support - Leicester Service - Leicester Creative Support - Leonora Street - Stoke On Trent Creative Support - Little Paddock - Bedford Creative Support - Manchester Enduring Mental Health Needs Service - Manchester Creative Support - Manchester Extra Care Services - Manchester Creative Support - Manchester Mental Health Services - Manchester Creative Support - Manchester Services - Sale Creative Support - Maytree Court - Liverpool Creative Support - Monkwray Court - Whitehaven Creative Support - Morecambe Service (Learning Disability) - Morecambe Creative Support - North East Lincolnshire Services - Grimsby Creative Support - North Lincolnshire Services - Scunthorpe Creative Support - North Manchester Personalised Services - Manchester Creative Support - Northampton Services - Northampton Creative Support - Northampton Services - Northampton Creative Support - Pelham House - Newbury Creative Support - Pine Court - Derby Creative Support - Reading Services - Reading Creative Support - Regency Court - Bromley Creative Support - Robert Heath Street - Stoke-on-Trent Creative Support - Rowan Village - Stoke on Trent Creative Support - Salford Complex Needs Learning Disability Service - Manchester Creative Support - Salford Personalised Services - Manchester Creative Support - Salford Physical Disabilities Service - Salford Creative Support - Sandwell & Dudley Service - Wolverhampton Creative Support - Simonside Court - South Shields Creative Support - Slough Services - Slough Creative Support - Slough Supported Living - Slough Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London Creative Support - South Lakes Service - Windermere Creative Support - South Manchester Womens Project - Manchester Creative Support - St Helens Respite Service - St Helens Creative Support - St. Helens - St. Helens Creative Support - Staffordshire Services - Stoke-on-Trent Creative Support - Stockport Extra Care Services - Stockport Creative Support - Stockport Supported Living Service - Stockport Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees Creative Support - Sue Starkey House & Shipton House - London Creative Support - Sutherland Court - London Creative Support - Tameside Domiciliary Service - Manchester Creative Support - Tameside Intense Support Service - Stalybridge Creative Support - Tameside Personalised Services - Ashton-under-lyne Creative Support - Telford & Shropshire - Telford Creative Support - Telford & Shropshire Services - Telford Creative Support - The Chestnuts - Wellingborough Creative Support - The Frogponds - Wellingborough Creative Support - The Glade - Bedford Creative Support - The Houghtons - Bedford Creative Support - The Laurels (Cumbria) - Carlisle Creative Support - Trafford Respite Service - Trafford Creative Support - Trafford Supported Living Service - Sale Creative Support - Ulverston Autism Service - Ulverston Creative Support - Warrington Personalised Services - Warrington Creative Support - Warwickshire Services - Bidford-on-Avon Creative Support - Warwickshire Supported Living Service - Warwick Creative Support - Wellingborough Services - Northampton Creative Support - West Berkshire Services - Newbury Creative Support - Whinn Dale Extra Care Service - Normanton Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby Creative Support - Wigan Service - Wigan Creative Support - Willowtree House - Wellingborough Creative Support - Wolverhampton Service - Wolverhampton Creative Support – Oaktree House and Cedar Court - Reading Creative Support East Lancashire Personalised Services - Accrington Creative Support Leeds Service - Leeds Creative Support Limited - Hartlepool Service - Stockton-on-Tees Creative Support Thistley Green Intensive Support Service - Braintree Creative Support-Cornerstones and Chimney Court - Reading Danesfield - Jarrow Doseley Road - Telford Sheffield Services - Sheffield Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
27th February 2019 - During a routine inspection
About the service: Birmingham Supported Living & Community Based Services provides personal care and support to people living in their own homes. At the time of inspection 11 people were receiving support with personal care eight of whom were living in supported living houses. Support co-ordinators managed the everyday running of the supported living houses and the registered manager had oversight of the service. People’s experience of using this service: People we spoke with told us they liked the staff and that they felt comfortable in their home. This was supported in observations during the inspection. Systems were in place to monitor the quality and safety of the service. Any issues identified were addressed to ensure quality of care was maintained. People’s needs and risks were properly assessed with sufficient guidance for staff to follow in the provision of safe and appropriate support. Staff had person centred information on people’s preferences and choices with regards to their support. The support provided was personalised to them and their individual requirements. Independence was supported and people were able to voice their opinions with various communication strategies. Consent to care and treatment was sought in line with the principles of the Mental Capacity Act 2005. Medicines were managed safely and staff completed training and had regular spot checks regarding this. We saw that lessons had been learnt following checks made and this had improved practice. Support plans documented people's nutritional needs and these were known and met by staff. People told us they always received their choice of food and enjoyed the meals prepared for them. Staff were recruited safely and received regular training, received supervisions, attended staff meetings and had regular practice checks. The registered manager and staff worked with other professionals and agencies to help ensure people's needs were met effectively. Advice provided was clearly recorded and followed by staff. People’s privacy, dignity and independence was promoted. Positive relationships had developed between people receiving support and care staff. The registered provider had a complaints policy in place. Information about the complaints process was provided to people. Safeguarding and whistleblowing procedures were in place. More information is in the full report Rating at last inspection: The previous inspection was carried out 04 August 2016. At the last inspection the service was good. At this inspection, the service was rated good again. Why we inspected: This was a planned comprehensive inspection as part of CQC’s inspection schedule. Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
4th August 2016 - During a routine inspection
![]() This inspection took place on 4 August 2016 and was announced. The service was last inspected in January 2014 and was meeting all the regulations in the areas we looked at. Creative Support delivers both a supported living service and domiciliary care service that provides personal care and support to people with a learning disability or a mental health condition who live in their own homes. At the time of our inspection the service was supporting 13 people. There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Staff knew how to recognise potential signs of abuse and how to raise concerns should they need to. Risks to people had been assessed and measures had been put in place to reduce the risk to the person. Staff had received training to enable them to provide safe and effective care to meet the needs of the people they were supporting. Information was available to staff about how to support people with their medicines and all staff had been trained in how to administer medication. Checks had been carried out to ensure people had received their prescribed medicines safely. We saw that safe recruitment and induction processes were in place to ensure there were enough staff employed who were suitable to support the people who used the service. The registered manager and staff we spoke with were knowledgeable of, and acted in line with the requirements of the Mental Capacity Act (2005). Staff we spoke with told us how they sought consent from people before supporting them. People confirmed this happened. Staff spoke enthusiastically about the people they were supporting and had a good knowledge of the person’s likes and dislikes. We found that care plans were very comprehensive and were reviewed with people regularly. We found that people were supported to be as independent as possible. We saw examples of how staff supported people on a daily basis to retain their independence and how they helped people to achieve their aspirations and goals. People we spoke with said that they had control of their own lives. There was a complaints procedure in place with a comprehensive policy that had been made available to staff and people. Where concerns were raised we saw that the registered manager had acted promptly and taken appropriate action. There were effective systems in place for monitoring the quality and safety of the service. Staff supported people to maintain a healthy lifestyle where this was part of their support plan. People told us staff supported them with their food shopping and assisted them with the preparation and cooking of their meals. People were supported to access the local community and they told us they were taking part in activities that they enjoyed and wanted to do.
31st January 2014 - During a routine inspection
![]() There were 23 people using the service in their own homes from 13 locations when we carried out our inspection. We spoke with three people, four relatives, six members of staff, the manager and the service director. People made very positive comments. A person who used the service told us, "I like living in my own house. I have lots of friends and I go out all the time with (staff)." A relative said, "Creative Support is absolutely fantastic. X is coming on in leaps and bounds and has just come back from a week in the Lake District." People received safe and appropriate care because their needs were assessed and reviewed regularly. Detailed support plans were in place to inform staff of people's individual needs and the way they wished to be supported. People told us in detail about their social and recreational experiences, how they accessed the community and experienced activities of their choice. People told us that they were able to express their views and were involved in making decisions about their care and support. We found that suitable arrangements were in place to protect people from abuse. A person told us they felt safe in their home and would tell someone if that changed. Staff were knowledgeable about the procedures for reporting safeguarding concerns. Staff received training that was appropriate for people's individual needs. Quality monitoring systems were in place and people's views were used to develop the service and maintain quality.
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