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Birstall Medical Centre, Birstall, Leicester.

Birstall Medical Centre in Birstall, Leicester is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 12th October 2018

Birstall Medical Centre is managed by Leicester City Group Partnership who are also responsible for 2 other locations

Contact Details:

    Address:
      Birstall Medical Centre
      4 Whiles Lane
      Birstall
      Leicester
      LE4 4EE
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-10-12
    Last Published 2018-10-12

Local Authority:

    Leicestershire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

30th August 2018 - During a routine inspection pdf icon

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

This inspection was a comprehensive announced inspection carried out on 29 and 30 August 2018.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The was a process in place to help protect vulnerable patients from abuse.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Some patients had reported that they experienced difficulty accessing the surgery by telephone to make appointments and that routine pre-bookable appointments were sometimes difficult to obtain.
  • There was a focus on continuous learning and improvement at all levels of the organisation.
  • There was a strong and dedicated practice team.

The areas where the provider should make improvements are:

  • Review the process of accessing the practice by telephone and continue to assess appointment availability.

.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

 

 

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