People we spoke with were positive about the service. One person told us, "All of my family come here. I am very happy with the service". Another person told us "...everything always seems very clean" and "...the staff are very polite and very helpful".

People told us and we saw from treatment records that consent was obtained before any treatment began and updated when their treatment plan had changed.

We found that people experienced treatment that met their needs and protected their rights. People were cared for by staff who were supported to deliver treatment safely and to an appropriate standard and received treatment in a clean, hygienic environment.

The provider had an effective system to regularly assess and monitor the quality of service that people receive. This included a clear Complaints policy.

People who use the service were satisfied with the treatment they had received and how it was provided. They felt informed, consulted and involved in their dental treatment. People who use the service were informed about risks, benefits and costs.

People said they were treated with respect in their contact with the practice and said they felt safe during treatment.

We saw recent satisfaction surveys which demonstrated a high degree of patient satisfaction with the service.