People we spoke with said they were very happy and satisfied with the service provided by the surgery. They said they always found the surgery to be clean whenever they visited and that the staff were very helpful and friendly. One person we spoke with said that they had been with the surgery for many years and that dentist was very good. People told us that they could always access appointments easily. We were told by people that they were given appropriate information regarding their oral hygiene and the procedures and there was adequate information available in the waiting area as well as the dentist explaining the cost of their treatment. Overall people were very happy with their care.

We found that there were suitable procedures for planning and delivery of care and there was information available regarding the cost of both NHS and private dental treatment within the waiting areas. There was appropriate guidance for staff on cleanliness and infection control and these procedures were followed. There were effective systems in place to ensure that the quality of care was maintained and records were stored securely. Complaints were logged and responded to promptly, although no complaints had been received within the last year. Staff received appropriate training to ensure they would recognise and report any suspected harm or abuse.

People we spoke with told us that they were happy and satisfied with the service provided by the surgery.

They said that the staff were polite and friendly. One person said that they had been visiting the surgery for many years and never had any reason to complain. They said that staff kept them well informed, explained the procedures and provided clarification if it was needed. They told us that they had found the surgery to be clean whenever they visited.