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Care Services

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Blake Court Limited, Winchmore Hill, London.

Blake Court Limited in Winchmore Hill, London is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 24th May 2017

Blake Court Limited is managed by Blake Court Limited.

Contact Details:

    Address:
      Blake Court Limited
      1 Newsholme Drive
      Winchmore Hill
      London
      N21 1SQ
      United Kingdom
    Telephone:
      02083602622

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-05-24
    Last Published 2017-05-24

Local Authority:

    Enfield

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

19th April 2017 - During a routine inspection pdf icon

This inspection took place on 19 April 2017 and was announced. We gave the provider 48 hours’ notice that we would be coming. We gave notice to the provider of this inspection because we needed to be sure that someone would be available to support us with the inspection process.

The service was last inspected and rated on 11 July 2014 and was rated Good.

At this inspection we found that the service remained Good.

Blake Court Limited is a supported living service which consists of seventy three flats. People are given varying levels of support with their personal care dependent on their needs. At the time of our inspection there were 14 people using the service.

People living at Blake Court told us they were happy and content. They felt safe knowing that someone would always be available to support them when assistance was required.

Care staff knew what safeguarding meant and were able to describe the different types of abuse and the actions they would take where abuse was suspected.

A number of robust systems and processes were in place to ensure people were kept safe and free from harm. Risk assessments had been completed and reviewed, which identified people’s individual risks associated with their health and care needs.

Recruitment processes were seen to be safe and comprehensive to ensure that all staff employed were suitable to work with vulnerable.

People’s medicines were managed safely and sufficient numbers of staff were available to support people according to their needs and requirements.

Staff told us and records confirmed that they received regular training which supported them in their role. Staff confirmed that they received regular supervisions and an annual appraisal but in addition a member of the management team was always available whenever additional support was required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

Blake court provides minimal support to people to enable them to maintain their independence. People were able to choose and cook their own meals, but where support was required this was assessed and provided where appropriate. Blake Court also had dining facilities within the building where people had the option to have a cooked meal prepared for them and for them to dine in the communal areas.

People were able to access a variety of healthcare professionals where required and were supported by staff to access additional support if and when needed.

The management and staff knew the people they supported well and were aware of their likes, dislikes, personalities, needs and requirements. We observed caring and positive interactions which had been established based upon trust and mutual respect.

Care plans were detailed, person centred and clearly outlined the person’s needs and requirements as per their wishes. Information provided within the care plan also included background information about the person, their life and information about people that were important to them.

People were able to access a variety of activities that were planned and organised by the service.

People and relatives knew who to complain to if they had any concerns or issues to raise. The service had not received any complaints since the last inspection but if a complaint was made there were clear processes were in place on how this would be dealt with.

People and relatives knew the registered manager and felt confident in approaching them and the management team whenever they needed to. Staff told us that they felt appropriately supported in their role. A number of systems were in place which monitored the quality of care delivered and included quality satisfaction surveys, care plan audits and health and safety checks.

Further information about our findings is detailed in the sections below.

11th July 2014 - During a routine inspection pdf icon

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by Care Quality Commission (CQC) which looked at the overall quality of the service.

We undertook an unannounced inspection to Blake Court on 11 July 2014. Blake Court Limited is a supported living service. The service consists of seventy three flats. People are given varying levels of support with their personal care dependent on their needs. At the time of our inspection seventeen people were using the service.

At our last inspection on 3 July 2013 the service met the regulations inspected.

The service had a registered manager who had been in post since December 2013. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

People were kept safe. People were supported to eat and drink. Staff supported people to attend healthcare appointments and liaised with their GP and other healthcare professionals as required to meet people’s needs.

Assessments were undertaken to identify people’s health and support needs and any risks to people who used the service and others. Plans were in place to reduce the risks identified. Care plans were developed with people who used the service to identify how they wished to be supported.

Staff had the skills and knowledge to support people who used the service. Staffing levels were flexible to meet the needs of people, and could be increased to support people who used the service.

The management team was accessible and approachable. Staff, people who used the service and relatives felt able to speak with the manager and provided feedback on the service. The manager undertook spot checks to review the quality of the service provided.

3rd July 2013 - During a routine inspection pdf icon

People said that they were involved and consulted about decisions affecting their care. One person told us, “care is provided with the utmost consideration to my needs.” People's needs were assessed and support was delivered to meet their individual needs. One person said, "staff understand what I need help with." People said that they received the care and support they needed. One person said, "the care here is very good. I would recommend this place to anybody."

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. People told us that their care needs were acted on. For example, general practitioner's appointments were made for them when needed as well as other healthcare appointments.

Staff received appropriate professional development.The training matrix showed that all areas of mandatory training, such as manual handling, food hygiene and infection-control, had been updated. We saw training certificates that showed that all members of staff had completed this training.

The manager explained that system had been put in place to monitor the training and support provided for staff. Future training needs had been identified, and planned for. A survey of people view had been completed which meant that action could be taken to make improvements or changes if needed.

14th September 2012 - During a routine inspection pdf icon

The four people spoken with said they understood the care and treatment choices available to them. One person said, “staff look after me”. People's needs were assessed and support was delivered to meet their individual needs. One person said, "they knew what I needed ".

People told us they felt the service was safe. However, other evidence did not support this as staff were not able to explain what abuse was and had not received training in safeguarding. People felt that staff knew how to meet their needs. However, other evidence did not support this as staff had not had training in mandatory areas or been supported to meet people’s needs.

 

 

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