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Care Services

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Blandford Lodge, Hayes.

Blandford Lodge in Hayes is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs and mental health conditions. The last inspection date here was 4th October 2017

Blandford Lodge is managed by Parvy Homes Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Blandford Lodge
      4A Blandford Waye
      Hayes
      UB4 0PB
      United Kingdom
    Telephone:
      02085730129

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-10-04
    Last Published 2017-10-04

Local Authority:

    Hillingdon

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

24th August 2017 - During a routine inspection pdf icon

The inspection took place on 24 August 2017 and was announced. We told the provider we would be visiting the service 48 hours before the inspection as Blandford Lodge is a small service and we wanted to be sure someone would be available to assist with the inspection.

The last inspection took place 27 September 2016 when we rated the overall service and safe, effective, responsive and well-led as Requires Improvement. At this inspection we found improvements had been made in these areas.

Blandford Lodge provides support and accommodation for up to four people who have mental health needs and/or learning disabilities. There were three people using the service at the time of this inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We brought forward the inspection of this service as there was an ongoing safeguarding investigation taking place. This had not been concluded at the time of writing our report. Shortly after the inspection, a second separate safeguarding investigation was started and was ongoing at the time of this report being written.

Staff received training on safeguarding adults from abuse and there were policies and procedures in place. People using the service told us they would feel able to talk with staff if they had a concern.

People’s care records included people's needs and preferences. We saw information had been reviewed on a regular basis.

There were checks on a range of areas in the service to ensure people received safe good care.

Feedback from people using the service and staff we spoke with was positive about the service.

Staff received support through one to one and group meetings. They also received an annual appraisal of their work. Training on various topics and refresher training had been arranged in areas that were relevant to staff member's roles and responsibilities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice.

There were sufficient numbers of staff working to meet people’s needs. Recruitment checks were carried out to make sure staff were suitable to work with people using the service. When we pointed out to the registered manager the need to check if there were any changes to a staff member returning to work after a few months absence, they immediately addressed by this by carrying out a risk assessment and applying for a new Disclosure and Barring Service criminal record check.

People received the medicines they needed safely.

People had access to the health care services they needed and their nutritional needs were being met.

People were supported to engage in activities both in the service and out in the community and to also spend time with relatives.

There was a complaints procedure available and people said they would go to staff if they had a complaint. People could share their views on the service and care they received through a range of ways, including when they met with staff on a one to one basis, at review meetings and by attending the regular house meetings that were held.

There were a range of audits and checks to monitor quality in the service and identify where they could make improvements.

27th September 2016 - During a routine inspection pdf icon

Blandford Lodge is a care home offering support for up to four people living with mental health needs and/or learning disabilities. When we carried out this inspection, four people were using the service.

Blandford lodge recently re-registered with the Care Quality Commission (CQC) in August 2016 to become registered with the provider’s limited company. The service had previously been operating for several years but this was the service’s first inspection under this new registration.

This inspection took place on 27 September 2016 and was unannounced

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were some risk assessments in place. However, these did not always fully inform the staff on how to safely support people using the service.

Although many staff received training we found one senior staff member who had worked in 2016 with no formal training on any subject. There was no plan in place to ensure when they would complete the mandatory training.

People’s care records and care plans did not fully guide and inform staff on how to support people and meet their individual needs.

Although there were quality checks in place these were not on all aspects of the running of the service. Therefore there were not all the processes in place to monitor, assess and identify where improvements needed to be made.

You can see what action we told the provider to take at the back of the full version of the report.

We made a recommendation for the provider to seek national guidance on following good recruitment practices.

We made a recommendation for the provider to seek national guidance on infection control to ensure the service followed good practice when keeping the service clean and hygienic.

People could personalise their bedrooms but we did find areas in the service that were not as homely and welcoming for people to live in as they could have been.

The majority of the staff team had undertaken training in the Mental Capacity Act (MCA) 2005 and the registered manager was aware of their responsibilities in relation to the Deprivation of Liberty Safeguards (DoLS). People confirmed that they were given choices and the opportunities to make decisions.

There were arrangements in place for the safe management of people's medicines.

People's nutritional needs were met, and people chose what they wanted to eat and drink.

People were supported to stay healthy and to see other health care professionals when needed.

A range of activities were provided both in the service and in the community.

There was a clear management structure, and they encouraged an open and transparent culture within the service. People were supported to raise concerns and make suggestions about where improvements could be made.

 

 

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