This was the first inspection of this service since it was registered with the Care Quality Commission (CQC) on 23 October 2017.

This service provides care and support to people living in the community and in a 'supported living' setting, so that they can live in their own home as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support. The service was supporting four people with personal care at the time of the inspection. Two people who lived in separate supportive living accommodation and two people who lived in their own homes. It provides a service mainly for adults with and learning disabilities and autistic spectrum disorders. At the time of our inspection there was one older person being supported by this service.

Not everyone using the service received a regulated activity. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This inspection started on 11 September 2018 and ended on 14 September 2018.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had policies and procedures in place to keep people safe. Staff were trained and knowledgeable in relation to safeguarding procedures. Risks to people had been assessed and reviewed regularly to ensure their needs were safely met. Accidents and incidents were recorded and monitored.

Suitable arrangements were in place in relation to the safe administration and recording of medicines. Senior staff were overseeing medicine processes and the registered manager was in the process of formalising these checks.

Staff were trained in areas that providers are expected to deliver such as, safeguarding, first aid, the Mental Capacity Act and infection control. Additional training was in place or planned in areas specific to people's individual needs. All staff had undertaken an induction before they started work.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager carried out assessments of people's care and support needs before they started using the service. Their care and support were reviewed on a regular basis to ensure their needs continued to be met by staff. People's care files included information relating to their dietary support needs. Staff supported people to maintain a balanced diet and monitor their nutritional health.

People told us they were treated with kindness by staff who respected their privacy and upheld their dignity. People were given the opportunity to feed back on the service and their views were acted on.

People received personalised care that met their individual needs. People were given appropriate support and encouragement to access to follow their individual interests. People told us they knew how to complain and were confident they would be listened to if they wished to make a complaint.

The provider provided information in an easy read format for people. Community links were mainta