Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Bloxham Surgery on 10 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was a system in place for reporting and recording significant events.
• Risks to patients were usually assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
• Staff were trained in order to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

Areas the provide should make improvements are:

• Review the monitoring and checking of the dispensary and medicines management to ensure it reflects all national guidance.
• Formalise and document the completion of clinical audit to ensure improvements in care resulting from audit are embedded.
• Improve the coding on the patient record system to ensure that monitoring of repeat medicine reviews is undertaken

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Bloxham Surgery on 11 April 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.