This was an announced inspection which took place on 31 May 2018.

Blue Angel Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes. It currently, provides a regulated activity to 42 people with various needs.

This was the first inspection of the service which was registered on 09 May 2017.The service was rated as good in all domains. This means the service is overall good.

There was a registered manager running the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People, staff and visitors were protected from harm and were kept as safe as possible. Staff had been trained in safeguarding vulnerable adults and health and safety policies and procedures. Staff knew how to protect the people in their care and understood what action they needed to take if they identified any concerns. General risks and risks to individuals were identified and action was taken to reduce them, as far as possible. People were supported to take their medicines safely (if they needed support in this area) and medicines given were recorded accurately. People were supported by care staff whose values and attitudes had been tested and who had been safely recruited.

People’s needs were met safely and effectively because there were enough staff who were given enough time to meet their identified needs. The service did not accept care packages which included calls of less than 30 minutes.

People were assisted by care staff who had been trained and supported to make sure they could meet people’s varied needs. Care staff were effective in meeting people’s needs as described in plans of care. The service was worked closely with health and other professionals to ensure they were able to meet any specific, complex needs.

People were assisted to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

A caring, kind and committed staff team provide people with compassionate care. Care staff built close relationships with people and knew their needs. The management team and care staff were aware of people’s equality and diversity needs which were noted on plans of care. People were encouraged to be as independent as they were able to be.

People benefitted from a flexible service that responded quickly to individual’s current and changing needs and preferences. People’s needs were reviewed regularly to ensure the care provided was up-to-date. Care plans included information to ensure people’s individual communication needs were understood.

The registered manager was described as very supportive, passionate and caring. The registered manager and the staff team were committed to embracing diversity and did not tolerate any form of discrimination. The service assessed, reviewed and improved the quality of care provided.