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Care Services

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Bluebell Support Services, The Old School House, Castle Rising.

Bluebell Support Services in The Old School House, Castle Rising is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, personal care and physical disabilities. The last inspection date here was 10th August 2017

Bluebell Support Services is managed by Bluebell Support Services Limited.

Contact Details:

    Address:
      Bluebell Support Services
      1st Floor Suite
      The Old School House
      Castle Rising
      PE31 6AG
      United Kingdom
    Telephone:
      01553631694
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-08-10
    Last Published 2017-08-10

Local Authority:

    Norfolk

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

28th June 2017 - During a routine inspection pdf icon

This announced inspection took place on 28 June 2017. Bluebell support services is a service that provides care to people in their own homes. At the time of our inspection, the service was supporting 30 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were knowledgeable about how to keep people safe and to reduce the risk of them experiencing harm. However, not all risks to people’s safety had been assessed and the information in place to guide staff to do this appropriately was not always comprehensive. Appropriate support had not always been provided to people to ensure they received their medicines safely. Improvements are required within these areas.

Systems were in place to protect people from the risk of abuse and any concerns raised had been thoroughly investigated and reported to the relevant authorities.

There were enough staff to provide people with the care they needed. Staff had received sufficient training and supervision to help them deliver effective care. They were polite and asked people for their consent before performing a task. If the person could not provide consent, the staff understood the need to offer people choice.

Where people required assistance with eating and drinking, this was received. The staff understood the importance of encouraging people to eat and drink sufficient amounts to help them maintain good health. The service ensured that staff supported people with their healthcare needs where this was needed.

The staff were kind, caring and compassionate and treated people with dignity and respect. They had taken time to get to know the people they supported so they could ensure they received care that met their individual needs and preferences.

People were given choice and control over their care. They were listened to and empowered to make decisions which were respected. Where concerns had been raised by people, these had been taken seriously and investigated. Improvements had been made to the quality of care in response to these concerns.

Good leadership was in place. The staff understood their roles and responsibilities. They were valued and therefore they were happy in their work. The provider had instilled an open and transparent culture within the service where both staff and people had confidence in them.

The provider had recognised some shortfalls in how they monitored the quality of the service delivered and had put in place some improvements. This was because they were keen to drive improvement within the service. They were receptive to advice in relation to improvement and actively sought this from sources such as other providers and managers of similar services.

 

 

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