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Bluebird Care (Carlisle), Crown House, 3 Wavell Drive, Rosehill Industrial Estate, Carlisle.

Bluebird Care (Carlisle) in Crown House, 3 Wavell Drive, Rosehill Industrial Estate, Carlisle is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, personal care, physical disabilities and sensory impairments. The last inspection date here was 3rd January 2020

Bluebird Care (Carlisle) is managed by Beechwood Homecare Limited.

Contact Details:

    Address:
      Bluebird Care (Carlisle)
      First floor
      Crown House
      3 Wavell Drive
      Rosehill Industrial Estate
      Carlisle
      CA1 2ST
      United Kingdom
    Telephone:
      01228591131
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-01-03
    Last Published 2017-05-24

Local Authority:

    Cumbria

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

22nd March 2017 - During a routine inspection pdf icon

The inspection took place on 22 and 30 March 2017 and was unannounced. Bluebird Care (Carlisle) was re-registered with CQC in August 2015 and this was the first rated inspection for the service.

The service is registered to provide personal care to people living in their own homes. Services provided include; Help with personal care and hygiene; getting up and going to bed; medicines; helping at mealtimes; support with shopping, laundry and housework.

The service is available to people aged 18 or over who may be living with physical or learning disabilities, sensory loss or impairment, mental health illness or dementia.

The service is available in Carlisle and surrounding areas. At the time of our inspection there were 23 people receiving a personal care service from this provider.

There was a registered manager at the service and they were in attendance at the time of our inspection of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People we spoke to about the service told us that they were very pleased with the service. Staff were described as, “very, very helpful” and “very friendly.” People told us that they felt “safe” with the staff attending them. No one that we spoke to raised any concerns with us about Bluebird Care (Carlisle).

The service had procedures in place and training for staff, to help ensure that people who used the service were protected from the risks of abuse and harm. The sample of care records we reviewed also contained detailed and clear risk assessments to help make sure staff and the people they supported were safe. People who used the service and the staff we spoke to as part of this inspection all told us that copies of these important documents were kept in their homes.

We found that people were supported safely with their medicines, where this formed part of their care package. Staff had undergone training and had been required to update this on a regular basis. Competency checks had been carried out to make sure their practice was safe.

There were emergency plans in place at the service and a robust on-call system. Both staff and people who used the service knew how to use this system.

The staff we spoke to during our inspection all told us that they received training relevant to their job and that they felt well supported by the registered manager and office staff. The staffing records that we reviewed all supported the comments made by care staff. People who used the service, who we spoke to, told us that they felt safe with the care staff supporting them and in their opinion the staff were competent and knew what they were doing.

The staff we spoke to as part of the inspection process told us that the communication systems in place were very good. They thought that they were kept up to date with people’s changing needs. However, some of the people who used the service told us that they were not always told if care staff were going to arrive later than expected. We did not receive any complaints about this and people told us that it was “usually sorted out” when they contacted the office.

People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in place at the service supported this practice.

Where people had support with eating and drinking as part of their care package, we saw that there was detailed information about their requirements, needs and preferences, including nutritional assessments.

We found that people who used this service received their support with personal care from a small team of care staff which helped to promote and ensure privacy and di

 

 

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