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Care Services

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Bluebird Care (Liverpool), Business First, 25 Goodlass Road, Liverpool.

Bluebird Care (Liverpool) in Business First, 25 Goodlass Road, Liverpool is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 22nd May 2019

Bluebird Care (Liverpool) is managed by Moss Milman Limited.

Contact Details:

    Address:
      Bluebird Care (Liverpool)
      Suite A221
      Business First
      25 Goodlass Road
      Liverpool
      L24 9HJ
      United Kingdom
    Telephone:
      01514482785
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-05-22
    Last Published 2019-05-22

Local Authority:

    Liverpool

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

9th May 2019 - During a routine inspection pdf icon

About the service: Bluebird Care (Liverpool) is a domiciliary care agency. Bluebird Care (Liverpool) provides care and support to people in their own homes. At the time of our visit, the service was providing care and support for 36 people. There were 32 care staff employed with on-going recruitment.

People’s experience of using this service: There was a strong person-centred culture. Staff knew the needs and preferences of the people they were supporting extremely well. Staff had developed very positive relationships with people and were seen to display kindness as well as compassionate support to them.

People received personalised care and support which was in line with their care plans. People's privacy and dignity was respected, and independence promoted. Staff were committed to improving the quality of life and opportunities available for people. Staff cared and supported people to a very high standard, always ensuring it was the person making decisions. The service had developed community links to reflect the needs of people. It worked with health and social care professionals to deliver improved outcomes and experiences for people.

Staff showed a good understanding of their roles and responsibilities for keeping people safe from harm.

Medicines were managed safely, and people received their prescribed medicines at the right time. Health needs were understood and met.

There were sufficient numbers of safely recruited and suitably qualified staff to meet people's individual needs.

Staff received a range of training and support appropriate to their role and people's needs.

The registered provider complied with the principles of the Mental Capacity Act (MCA) 2005. Staff understood and respected people's right to make their own decisions where possible and encouraged people to make decisions about the care they received. Consent had been sought before any care had been delivered in line with legal requirements.

People knew how to make a complaint and they were confident about complaining should they need to.

The registered manager, who is now also the operations manager, was described as extremely supportive and approachable. They demonstrated a good understanding of their roles and responsibilities as a registered person. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.

Rating at last inspection: Good (Date published 15 November 2016)

Why we inspected: This was a planned inspection based upon the ratings at the last inspection.

Follow up: We will continue to monitor this service and plan to inspect in line with our re-inspection schedule.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

11th October 2016 - During a routine inspection pdf icon

We visited Bluebird Care (Liverpool) on the11 and 12 October 2016 and made telephone calls to people using the service on 13 October 2016. Bluebird Care (Liverpool) provides care and support to people in their own homes. At the time of our visit, the service was providing support for 31 people with domiciliary care services. There were 22 care staff employed with on-going recruitment.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was a safeguarding policy in place and staff were aware of the safeguarding procedure in relation to safeguarding adults and all were aware of the need to inform the manager or office manager immediately.

Staff were recruited correctly using safe checks such as criminal records (DBS). There was an induction programme in place which included training staff to ensure they were competent in the role they were doing in the community. Staff received on-going and regular training to enable them to work safely and effectively.

Staff knew what to do if any difficulties arose whilst supporting somebody, or if an accident happened. Incidents and accidents were recorded and learned from.

The opinions of people who spoke with us were that the service was good. People told us they were happy with the staff and felt that the staff understood their care needs. People confirmed that staff mostly stayed for the length of time allocated; however there were issues with staff arriving on time and with no consistency of staff providing their care. People confirmed that calls were rarely missed and that an on-call system was always available. All of the people we spoke with had no complaints about the service.

The staff employed by Bluebird Care (Liverpool) knew the people they were supporting and the care they needed. People who used the domiciliary service and staff told us that Bluebird Care (Liverpool) was well led and staff told us that they felt well supported in their roles. We saw that the provider, the registered manager and senior staff had a visible presence and it was obvious that they knew the people who they supported really well.

 

 

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