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Care Services

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Bluebird Care South Somerset, 25-26 Market Street, Yeovil.

Bluebird Care South Somerset in 25-26 Market Street, Yeovil is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs and personal care. The last inspection date here was 18th January 2020

Bluebird Care South Somerset is managed by Kore Associates Limited who are also responsible for 2 other locations

Contact Details:

    Address:
      Bluebird Care South Somerset
      Vincent Chambers
      25-26 Market Street
      Yeovil
      BA20 1HZ
      United Kingdom
    Telephone:
      01935584184
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-Led: Outstanding
Overall: Outstanding

Further Details:

Important Dates:

    Last Inspection 2020-01-18
    Last Published 2017-05-27

Local Authority:

    Somerset

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

16th March 2017 - During a routine inspection pdf icon

This inspection took place on 16 March 2017. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure the registered manager would be available for the inspection. It also allowed us to arrange to visit people receiving a service in their own homes.

Bluebird Care South Somerset provides personal care and a range of support services to people living in their own homes around Wincanton, Yeovil, Somerton and Chard. At the time of the inspection there were approximately 150 people being supported by 70 staff. This was the care provider’s first inspection since they re-registered at their new address. The inspection was carried out by one adult social care inspector.

During our inspection the registered manager and the registered provider were present. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service demonstrated a very strong and visible person centred culture and they were committed to providing a service which put people at the heart of everything they did. This was reflected within the management systems and running of the service, and people, relatives and staff all highly recommended the service. There were many examples of where staff had gone above and beyond, providing an outstanding service, treating people as individuals and taking pride in their work, recognising the ‘little things’ that made people feel valued in the community.

The service used innovative ways to manage people's risk and keep people safe, whilst ensuring they had a full and meaningful life. For example, enabling one couple living with dementia to enjoy an independent lunch in the community, whilst ensuring good communication with the venue and family. This showed the service balanced real risk and promoted independence and choice. People felt safe, had trust in the staff who visited them, building strong, caring relationships that mattered to people who knew who to contact if they were worried about their safety. One person said, “They make sure I have my call pendant on before they leave as I have fallen in the past, so they added this task to my care to ensure I am ok.” Another person said, “I do feel very safe with them. I had a problem with my tablets and they just sorted it out.” Relatives also commented on the relief they felt at being able to trust the service. One person said, “My daughter can look on the electronic care system from work and see what is recorded so she will know if I’m not feeling well.” A relative said, “I’m confident they know what they are doing. I’m very pleased with them, I can’t think of anything they could do better.”

Staff were able to recognise different forms of abuse, understood the provider's safeguarding and whistle blowing procedures and knew who to contact if they had any concerns, which was reflected in safeguarding records.

The registered manager and provider were very visible and accessible to all staff and people using the service who knew who they were. One person wrote in a thank you card, “I really do need to see them everyday, thank you so much. You [the provider] must be very good and kind to have such wonderful staff.” The registered manager and provider provided outstanding leadership and were committed, innovative, knowledgeable and organised. They provided clear and confident guidance and demonstrated strong values in all aspects of their role, that was embedded within the staff team. Their vision and values were communicated to staff through staff meetings, supervisions and a regular newsletter. People's views were gathered by regular monitoring visits and phone calls and by satisfaction surveys.

Staff consistently told us they f

 

 

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