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Care Services

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Bluebird Care (South Tyneside), Unit 3, The Bulrushes, Woodstock Way, Boldon Business Park, Boldon Colliery.

Bluebird Care (South Tyneside) in Unit 3, The Bulrushes, Woodstock Way, Boldon Business Park, Boldon Colliery is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 24th October 2019

Bluebird Care (South Tyneside) is managed by D. J. Haswell Limited.

Contact Details:

    Address:
      Bluebird Care (South Tyneside)
      1st Floor
      Unit 3
      The Bulrushes
      Woodstock Way
      Boldon Business Park
      Boldon Colliery
      NE35 9PE
      United Kingdom
    Telephone:
      01915194825
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-10-24
    Last Published 2016-12-23

Local Authority:

    South Tyneside

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th July 2016 - During a routine inspection pdf icon

This inspection took place on 6 July 2016 and was unannounced. On 7 and 8 July 2016 telephone interviews were completed with people who used the service. A further announced day of inspection took place on 11 July 2016. This was the first inspection of Bluebird Care (South Tyneside) following registration with the Care Quality Commission.

Bluebird Care (South Tyneside) is a domiciliary care agency which provides personal care for people living in their own homes to meet their individual social care needs and circumstances. Bluebird Care (South Tyneside) is registered to provide care for older people, people living with dementia, people with a learning disability or autistic spectrum condition, people with mental health needs and people with a physical disability.

A registered manager was registered with the Care Quality Commission at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Concerns and incidents were investigated and action taken.

Risks had been assessed and mitigated against.

Care plans were detailed and reflected people’s current needs. Some people had very detailed and personalised care plans and risk assessments which specified their preferences and supported them to maintain their independence. People said they had been involved in their care plans and had attended reviews.

Various audits were completed and had been effective in identifying areas for improvement.

Staff understood mental capacity and ensured they involved people in decision making, supporting them to make their own decisions about their care wherever possible.

People and their relatives told us staff were caring, respectful and treated them with dignity. One person said, “They are wonderful,” another person told us, “I see the same girls they know me well and they are part of the family.”

Medicines were managed appropriately.

Recruitment practices were appropriate and included seeking references and Disclosure and Barring Service checks prior to applicants starting in post. Inductions for new staff were comprehensive and staff training was up to date.

Staff told us they were well supported and that they attended supervisions which were meaningful.

Complaints were logged, investigated and appropriate action was taken to respond.

Feedback was sought and acted upon. A community newsletter shared the key findings with people and noted the areas of improvement and how they would be addressed.

Partnerships had been developed with various agencies and this was being used to develop the service and ensure people received holistic care and support, which included advice around home safety.

The provider was very involved and visible within the day to day operations and his commitment to inspiring his staff to provide a quality service was clear.

 

 

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