Borehamwood Dental Practice is situated above a row of shops. The entrance is at the top of a narrow staircase. The practice has an agreement with the dental surgery next door, to use their surgery to see people who may have difficulty in accessing the practice via the stairs.

The practice consisted of two surgeries, a small staff room and a reception waiting area. Decontamination areas were located within the two surgeries. The practice was clean, bright and welcoming. People who attended the practice stated that they were “happy with the dentist” and that service provided to them was “good” and “as a nervous patient the staff put me at ease”.

We found processes in place to ensure that the environment and equipment remained clean and regular audits were being conducted..

People who attended the practice were provided with appropriate treatment plans and consent was given at the start of treatment and as needed if any plans changed. Consultations were carried out in a discreet manner by the dentist collecting people from the waiting area and closing the door once in the surgery for treatment to be carried out. There was a policy where people were not discussed by staff in the waiting area.