As part of our inspection we spoke with three patients, observed the treatment a patient received, read records and spoke with staff.

The patients we spoke with all told us they were very happy and satisfied with the care and treatment they received.

They said they felt they were involved in decisions about their treatment and their views were respected.

One person said, “It’s a fantastic service it has restored my faith in the dentist,” and “my experience has completely exceeded my expectations.”

This person told us how they had been recommended by a friend. They had not attended a dentist for many years due to a poor previous experience.

Another patient told us they were extremely anxious about receiving treatment but their experience was made easier by the care, understanding and reassurance of the dentist.

They said, “The dentist is wonderful, so patient and caring I have full confidence in them.”

We asked the patients we spoke with if they received information about their treatment which enabled them to make an informed choice and decision. They all told us the dentist fully explained the treatment required and the benefits and risks and choices available.

One person said, “The dentist explains things to me and shows me on the computer what needs doing.” and “I am fully advised about the cost and receive a copy of the treatment plan including the cost.”

Patients told us it was easy to make an appointment to suit their needs. They said they felt protected and safe when receiving treatment and they thought the service was clean and comfortable.