Boundary House is registered to provide accommodation for up to 23 people who require nursing or personal care. Nursing care is not provided. There were 22 people with a physical or learning disability living in the home when we visited.

At the time of our inspection a registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and report on what we find. We found that people’s rights were being protected as DoLS applications were in progress where required and had been submitted to the relevant local authorities.

People who lived in the home were assisted by staff in a way that supported their safety. People were treated with respect and dignity and had health care and support plans in place to ensure that their needs were being met.

Risks to people who lived in the home were identified and plans were put into place to enable people to live as safely and independently as possible. Medication was audited, safely stored and administered to people.

There were sufficient numbers of staff available to meet people’s care and support needs. Staff had an understanding of how to report suspicions of harm and poor care. Safe recruitment procedures were in place.

Staff assisted people with their care needs, their eating and drinking support needs and encouraged people to pursue their interests and engage in activities of their choice.

Staff received training, supervision and appraisals so that they could provide effective care and assistance to meet people’s individual needs and wishes.

Arrangements were in place to regularly monitor the health and safety and the quality of the care and support provided for people living at the home.

People’s complaints and suggestions were listened to and resolved where possible.