People told us they were fully informed regarding their treatment and were always given time to consider their decisions. One person praised a dentist for the professional and caring way they explained the different choices and made them easy to understand.

Treatment plans showed that people had received an initial assessment that considered their general medical condition, the medication they were using and any known allergies. This information had been used by the dentist when prescribing dental treatments so that they could be provided safely.

Most of the patients we spoke with praised the surgery for creating such a pleasant atmosphere. One person said, “Nobody likes going to the dentist but they have removed the fear.” Another person said, “I wouldn’t consider going anywhere else. They are second to none and absolutely wonderful with my children.”

We found the practice had appropriate procedures with respect to safeguarding vulnerable adults and young people, which were clearly understood by staff.

People were cared for in a clean, hygienic environment, which was maintained by an effective cleanliness and infection control system.

Records showed that staff had been trained, supervised and supported to meet the health and welfare needs of patients.

The provider had an effective system to assess and monitor the quality of the service that people received, ensuring that they were protected against the risks of inappropriate or unsafe treatment.