We followed up minor concerns which had been identified as part of a previous inspection. We did not talk to people who used the service on this occassion. We found that the provider had listened to the concerns we raised and taken the necessary action to meet the requirements.

People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They said that they were encouraged to ask questions and they felt that staff had the time to answer their questions. People reported that staff were good at discussing all their treatment options with them. One person told us, “The dentist always tells me about the prices and treatment options available, they tell me in terms which I can understand rather than using clinical terms” and that “Staff always respect my privacy and dignity, they don’t discuss anything outside the treatment room and they make me feel relaxed if I’m feeling nervous”. Another person told us, “Staff always explain procedures to me, once I wanted a treatment which I’d heard about but they told me about a cheaper option which would be better for me”.

We found that the services were provided by staff who were appropriately supported in relation to their responsibilities. We identified some minor concerns around infection control which have been discussed in the main body of the report.