Bowers Way Dental Surgery, Harpenden.Bowers Way Dental Surgery in Harpenden is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th April 2014 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
13th March 2014 - During an inspection to make sure that the improvements required had been made
We found the practice to be clean and appropriate cross infection controls where in place so that people were cared for in a clean and safe environment. People were given appropriate treatment plans and we saw that people had consented to their treatment. People’s medical history were current and regularly reviewed and updated. . Staff were supported to provide good and safe care through ongoing staff training, team meetings and regular appraisals. We found that the quality of service is monitored through the audit of regular ongoing patient questionnaires. People that we spoke to stated that they were "happy with the service provided" and that they were "aware of the treatment that they received".
28th November 2013 - During a routine inspection
During our visit to this practice on 28 November 2013, we noted that there were some concerns about the standards of cleanliness and hygiene measures in place at the practice. We spoke to the provider about our concerns during our visit and we were ensured that these would be addressed without delay. We found the practice provided a range of dental treatments for people, mainly via an NHS contract. At the time of our visit there were two dentists working at the practice, along with two dental nurses, and we were told that there were a number of other staff who worked at the practice, including two hygienists, dental nurses and a “trainee” receptionist. We spoke with three people using the service at the time of our visit who all told us they were happy with the care and treatment provided. One person was new to the practice andsaid they had been made to feel welcome, with advice given to assist them in making decisions related to their dental care. The other two people told us they had been using the practice for years and were very happy. All those we spoke with said they felt able to raise any concerns if they arose and felt confident these would be addressed. Staff we spoke with told us they enjoyed working in the practice and felt supported to fulfil their role and continue with professional development.
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