When we inspected Bowling Green Dental Surgery on 07 November 2013 we found that people were provided with information about their treatment and they were asked for their consent. One person who was using the practice on the day of our inspection told us, “[The dentist] did the initial check-up, showed me photos of my mouth and did an x-ray. There were two choices of filling and the dentist explained how much each one cost and what their cosmetic benefits were.”

We saw that people's examinations included an assessment of their general health and their declared medical history. One person using the practice told us, “We discuss my medical history every time I visit to see if there have been any changes.”

People's dental needs were assessed and written treatment plans reflected people's individual needs.

Staff were trained in basic life support and emergency oxygen and medicine was accessible.

The instrument decontamination cycle and the packaging and storage of instruments were in accordance with Department of Health instructions on decontamination. People's perception of the practice was one of a safe and hygienic environment. One person visiting the practice told us, “It always seems to me to be very clean."

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system to regularly assess and monitor the quality of service that people receive. This was because regular audits were carried out and the provider responded to identified shortfalls.