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Care Services

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Box Tree Cottage Residential Home, Waterbeach, Cambridge.

Box Tree Cottage Residential Home in Waterbeach, Cambridge is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, dementia and mental health conditions. The last inspection date here was 25th January 2020

Box Tree Cottage Residential Home is managed by Box Tree Cottage Cambridge Limited.

Contact Details:

    Address:
      Box Tree Cottage Residential Home
      16 Way Lane
      Waterbeach
      Cambridge
      CB25 9NQ
      United Kingdom
    Telephone:
      01223863273

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-01-25
    Last Published 2017-07-21

Local Authority:

    Cambridgeshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

15th June 2017 - During a routine inspection pdf icon

Box Tree Cottage Residential Home provides accommodation and personal care for up to 14 adults requiring support with their mental health needs. At the time of our inspection there were three people living at the service who received the regulated activity of personal care. The service is situated in a village location outside of the city of Cambridge.

The service did not have a registered manager in post. There was both a home manager and care manager in post to deal with the day to day running of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This inspection was carried out on 15 June 2017 and was an unannounced inspection. At the last inspection on 18 March 2015, the service was rated as ‘good.’ At this inspection we found the service remained ‘good.’

Staff were knowledgeable of how to report incidents of harm and poor care. Staff helped people in a manner that supported their safety and people were looked after by staff in a caring and patient way. Staff encouraged people to make their own choices and live as independently as possible. People’s privacy and dignity were promoted by staff and people were treated with respect.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s care arrangements took account of people’s wishes including their likes and dislikes. People’s care plans recorded their individual needs, choices and any assistance they required. Risks to people who lived at the service were identified, and plans were put into place by staff to monitor and minimise these risks such as for those people who required support with their mental health needs.

People were looked after by enough, suitably qualified staff to support them safely with their individual needs. Where needed, staff were flexible around when they needed to work to support any short notice absences.

Staff enjoyed their work and were supported and managed to look after people. Staff understood their roles and responsibilities in meeting people’s needs and they were trained to provide effective and safe care. Staff were supported to maintain their skills by way of supervision and appraisals. Pre-employment checks were completed on new staff members before they were assessed to be suitable to look after people.

People were supported to take their medicines as prescribed and medicines were safely managed by staff who were trained, and whose competency had been assessed. Where there had been any errors in the administration of people’s medicines, these had been identified and dealt with to reduce the risk of recurrence.

The service was flexible and responsive to people’s needs. People were encouraged to maintain contact with their relatives and friends when they wished to do so. Staff assisted people to maintain their links with the local community.

People were supported to eat and drink sufficient amounts of food and fluids. People’s choice about what they wished to eat and drink was promoted and supported. Staff monitored people’s health and well-being needs and acted upon issues identified by assisting people to access a range of external health care services.

There was a process in place so that people’s concerns and complaints were listened to and acted upon and where possible resolved to the complainants satisfaction.

Arrangements were in place to ensure the quality of the service provided for people was regularly monitored. People who lived at the service and staff were encouraged to share their views and feedback about the quality of the care and support provided. Actions were

18th March 2015 - During a routine inspection pdf icon

Box Tree Cottage Residential Home is a care home registered to provide accommodation and personal care for up to 14 people who have mental health support needs. There were 14 people living at the home at the time of our visit. The home is a medieval thatched cottage and accommodation is provided on two floors. There are internal and external communal areas, including a lounge, dining areas, an outside smoking area and a garden for people and their visitors to use.

This unannounced inspection was carried out on 18 March 2015. At our previous inspection on 01 October 2013 the provider was meeting all of the regulations that we assessed.

There was a registered manager in place. They had been in post since August 2013. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and report on what we find. There were formal systems in place to assess people’s capacity for decision making and when appropriate applications would be made to the authorising agencies for people who needed these safeguards. At the time of this inspection people were not currently deprived of their liberty.

People who lived in the home were supported by staff in a respectful and kind way that maintained their safety, but also supported their independence. People had individualised care and support plans in place which recorded their likes and dislikes, needs and wishes. These plans gave staff guidelines on any assistance a person may require, as well as how to respect people’s choices and preferences.

Risks to people were identified by staff. Plans were put into place to minimise these individual risks to enable people to live as safe and independent a life as possible. There were arrangements in place for the safe storage, disposal, management and administration of people’s prescribed medication.

Staff cared for people in a patient way. Staff took time to reassure people who were becoming anxious in an understanding manner. There was an ‘open’ culture within the home. People were able to raise any suggestions or concerns that they might have had with staff members or the registered manager and feel listened too.

There were a sufficient number of staff on duty. Staff were trained to provide effective care which met people’s individual support and care needs. Staff understood their role and responsibilities and were supported by the registered manager to maintain their skills through supervision, appraisals and training.

The registered manager had in place an on-going quality monitoring process to identify areas of improvement required within the home. Where improvements had been identified there were actions plans in place which documented the action taken.

 

 

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