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Bracken Dental Practice, Belle Vale, Liverpool.

Bracken Dental Practice in Belle Vale, Liverpool is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 31st January 2018

Bracken Dental Practice is managed by Dr. Joseph Peter Bracken.

Contact Details:

    Address:
      Bracken Dental Practice
      Unit5 Belle Vale Shopping Centre
      Belle Vale
      Liverpool
      L25 2RF
      United Kingdom
    Telephone:
      01514886226

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2018-01-31
    Last Published 2018-01-31

Local Authority:

    Liverpool

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st November 2018 - During a routine inspection pdf icon

We carried out this announced inspection on 11 January 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England Cheshire and Merseyside area team that we were inspecting the practice. We did not receive any information of concern from them.

To get to the heart of patients’ experiences of care and treatment we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Bracken Dental Practice is in a suburb of Liverpool and provides dental care and treatment to adults and children on an NHS and privately funded basis.

There is level access to facilitate entrance to the practice for people who use wheelchairs and for pushchairs. The practice has two treatment rooms. Car parking is available near the practice.

The dental team includes three dentists, four dental nurses and two receptionists. The team is supported by a practice manager.

The practice is owned by an individual. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

We received feedback from 48 people during the inspection about the services provided. The feedback provided was positive about the practice.

During the inspection we spoke to two dentists, dental nurses, receptionists and the practice manager. We looked at practice policies, procedures and other records about how the service is managed.

The practice is open:

Monday and Tuesday 9.00am to 6.00pm

Wednesday 9.00am to 5.30pm

Thursday 9.00am to 5.00pm

Friday 9.00am to 3.30pm.

Our key findings were:

  • The practice was clean and well maintained.
  • Staff knew how to deal with emergencies. Appropriate medical emergency medicines and equipment were available.
  • The practice had infection control procedures in place which reflected published guidance.
  • Staff knew their responsibilities for safeguarding adults and children and the practice had processes in place to guide them.
  • Staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system took patients’ needs into account. Dedicated emergency appointments were available.
  • The practice had a procedure in place for dealing with complaints. Details of alternative organisations patients could complain to were not available.
  • The practice had a leadership structure. Staff felt involved and supported and worked well as a team.
  • The practice asked patients and staff for feedback about the services they provided.
  • The practice had systems in place to help them manage risk. We found that not all reasonably practicable measures to reduce risk had been put in place in relation to sharps and Legionella.
  • The practice had staff recruitment procedures in place. References were not obtained for staff prior to employment.

There were areas where the provider could make improvements and should:

  • Review the protocol for maintaining accurate, complete and detailed records relating to the employment of staff. This includes ensuring references, are obtained and suitably recorded.

  • Review the practice’s systems for assessing, monitoring and mitigating the various risks arising from undertaking of the regulated activities, specifically in relation to Legionella, the responsibility for dismantling all used sharps, and the damaged operator’s chair.
  • Review the practice’s complaint handling procedures to ensure information about organisations patients can contact, for example NHS England, are available should they not wish to complain to the practice directly or should they not be satisfied with the way the practice dealt with their concerns.

25th October 2012 - During a routine inspection pdf icon

On arrival we found people being welcomed in a friendly and polite manner.

We spoke with four people who were attending the dental practice for an appointment. They told us that they felt their privacy and dignity had been respected, and they would be happy to raise a concern. They told us, "Best I've ever been to", "Makes you feel comfortable and "Can't say anything wrong"

The decontamination room and the reception had undergone improvement but other parts of the practice were in need of some renovation. We discussed some environmental issues with the provider which they noted and advised us of remedial action. Each room was fully equipped and we observed staff carrying out cleaning procedures in between the treatment of each patient, thus minimising the risk of cross infection.

We found dental records had been completed in respect of patient examination, assessments, treatment planning and following advice they had been given. We also saw that patient’s personal and medical history had been updated regularly.

We saw evidence of compliance with the practice quality assurance processes to ensure there were effective systems in place.

 

 

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