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Bradbury Wing - Care Home with Nursing Physical Disabilities, Rosebery Crescent, Jesmond, Newcastle Upon Tyne.

Bradbury Wing - Care Home with Nursing Physical Disabilities in Rosebery Crescent, Jesmond, Newcastle Upon Tyne is a Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, physical disabilities and treatment of disease, disorder or injury. The last inspection date here was 3rd November 2017

Bradbury Wing - Care Home with Nursing Physical Disabilities is managed by Leonard Cheshire Disability who are also responsible for 91 other locations

Contact Details:

    Address:
      Bradbury Wing - Care Home with Nursing Physical Disabilities
      The Minories
      Rosebery Crescent
      Jesmond
      Newcastle Upon Tyne
      NE2 1EU
      United Kingdom
    Telephone:
      01912817996
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Outstanding
Caring: Good
Responsive: Outstanding
Well-Led: Outstanding
Overall: Outstanding

Further Details:

Important Dates:

    Last Inspection 2017-11-03
    Last Published 2017-11-03

Local Authority:

    Newcastle upon Tyne

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

5th July 2017 - During a routine inspection pdf icon

We inspected Bradbury Wing - Care Home with Nursing Physical Disabilities on 5 July 2017. The inspection was an unannounced, which meant the staff and provider did not know we would be visiting. When we last inspected the service in July 2014 we found the provider was meeting the legal requirements in the areas that we looked at and rated the service as Good. At this inspection in July 2017 we rated the service as Outstanding.

Bradbury Wing - Care Home with Nursing Physical Disabilities provides nursing care, support and accommodation for up to 20 adults with a physical disability and specialises in providing care for people with a wide range of conditions. At the time of the inspection there were 20 people who used the service.

The home had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager displayed exceptional leadership qualities, drive and enthusiasm. They empowered staff to provide care that was tailored to individual’s needs. Without exception people, their relatives and professionals told us they experienced and we observed compassionate care from staff. This ensured the service was run in the best interest of people who used the service. A comprehensive programme of audits and checks was in place to monitor all aspects of the service, including care delivery, accidents and incidents, health and safety, infection prevention and control and medicines. Audits resulted in clear action plans to address shortfalls or areas of improvement.

There was a strong presence of health care professional involvement at the service, which ensured people experienced a high level of care and support that promoted their health and wellbeing. People and relatives were extremely complimentary about the care and support received. It was clear from speaking with the registered manager, staff, relatives and hearing from professionals that the provider was committed to achieving excellence in the provision of care. Links to health and social care services were exceptional. The care that people had received at the service had prevented hospital admissions. People were supported and encouraged to have regular health checks and were accompanied by staff to hospital appointments.

Staff were well trained and had the skills and knowledge to provide support to the people they cared for. Staff displayed enthusiasm and pride in their work. We saw the manager provided comprehensive levels of supervision and appraisal for staff. This resulted in a dedicated and motivated workforce. The management team recognised potential and invested in their staff. This empowered staff to support the people who used the service effectively.

Health professionals complimented the registered manager and staff on their understanding of the requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards. This meant they were working within the law to support people who may lack capacity to make their own decisions. We were told how staff were proactive in discussing people’s best interests with relatives. Staff demonstrated a good understanding of how to support people with communication to help them make as many of their own decisions as possible. Staff knew about people’s care preferences as these were recorded in their care plans.

Assessments were undertaken to identify people’s health, care, and support needs. There was a strong emphasis on person centred care. People and their families were at the centre of decision making whilst working alongside professionals to get the best outcome possible. Care plans were developed with people who used the service and relatives to identify how they wanted

1st July 2013 - During an inspection to make sure that the improvements required had been made pdf icon

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Anne Stocker's name appears because she was still a Registered Manager on our register at the time.

We found the provider had made progress to develop systems and guidance for staff to ensure people who used the service were protected from the risks of poor nutrition and skin damage. We saw the provider had reviewed each person's care plans to ensure they were up to date. We found that people who were at risk of skin damage had a skin integrity care plan in place. We checked each person's pressure relieving mattress setting and found these to be consistent with their care plan.

The provider undertook a range of audits to identify and deal with gaps in care provision. We found the manager had reviewed each person's care plans and had reinstated regular care plan audits.

2nd May 2013 - During a routine inspection pdf icon

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Anne Stocker's name appears because she was still a Registered Manager on our register at the time.

People who used the service, and their relatives, told us staff asked for their permission before delivering care. People gave examples of choices they were encouraged to make, such as what time they wanted to get up and what clothes they wanted to wear.

People had their needs assessed and staff developed care plans to meet these needs. We found that assessments and care plans had not been evaluated regularly and people, at risk of pressure damage, had not received appropriate care.

Medicines were handled appropriately. We found that medicines were only administered by qualified nurses.

People who used the service and their relatives were happy with the care that staff provided. One family member commented that the staff were “Such a caring lot of people” and “Nothing is a problem.” Another family member commented that the home “Seems to have a good training scheme.” We found the provider undertook pre-employment checks to ensure that prospective staff were suitable to work with vulnerable people.

The provider asked people for their views and received very positive feedback about the service. However, we found that audits were inconsistent and ineffective in identifying gaps in care delivery.

People were aware of the provider's complaints procedure and knew how to make a complaint. People we spoke with said any minor complaints they had were dealt with straightaway.

30th August 2012 - During a routine inspection pdf icon

We used a number of different methods to help us understand the experiences of people using the service, because most people using the service had complex needs which meant they were not able to tell us their experiences. We observed care, spoke to three people who use the service, spoke to visiting professionals and staff. We also reviewed care records for people using the service.

Some people using the service told us they were happy at the home and with the care provided. They told us they felt safe at the home.

Comments included “I like it here.” “I like the staff.” “The food is lovely.”

1st January 1970 - During a routine inspection pdf icon

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.

The inspection was carried out over two days. We visited the service unannounced on the 15 July 2014 and announced on the 21 July 2014.

The Bradbury Wing provides care for up to 20 adults with a physical disability and specialises in providing care for people with a wide range of conditions. The service was fully occupied on the days of our inspection.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

We spoke with a number of health and social care professionals including a consultant in palliative care. She told us, “I do think it’s safe, the care they deliver is effective, it’s caring and responsive to people’s needs and it’s well led.”

There were procedures in place to keep people safe. Staff knew what action to take if abuse was suspected. In March 2014, our inspection found that the care home provider breached regulations relating to care and welfare and staffing levels. Following this inspection, the provider sent us an action plan to tell us the improvements they were going to make. At this inspection we found that improvements had been made and there were sufficient staff on duty to meet people’s needs and risk assessments relating to specific areas, such as choking, were personalised.

Safe recruitment procedures were followed and staff said that they undertook an induction programme which included shadowing an experienced member of staff.

Staff were appropriately trained and told us they had completed training in safe working practices and were training to meet the specific needs of people who lived there such as those with complex nursing needs.

Staff working in the Bradbury Wing were knowledgeable about people’s needs and we saw that care was provided with patience and kindness and people’s privacy and dignity were respected.

People informed us and records confirmed that there was an emphasis on meeting social needs and that the service promoted their hobbies and interests. We saw that people accessed the local community and holidays were regularly planned.

The registered manager assessed and monitored the quality of care. Surveys were carried out for people who lived there and a new family and friends' survey had been introduced to obtain their views. Audits and checks were carried out to monitor a number of areas such as health and safety and medication.

A GP with whom we spoke said, “It passes the friends and family test, I mean, if I had a friend or family member I would be happy for them to be there” and “They get a big tick from me.”

 

 

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