Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Bradford Street Surgery on 18 December 2014. We found that the practice was performing at a level which led to a ratings judgement of Good.

Our key findings were as follows:

• Staff reported incidents and learning took place. The practice had enough staff to deliver the service. The premises were clean and equipment was available for staff to undertake their duties.

• Services were delivered using evidence based practice. There were systems in place to ensure best practice was followed and that people’s care, treatment and support achieved good outcomes.

• Patients were treated with kindness and respect by staff. Communication with them and their families, and access to the service and to the GP was reported as good.

• The practice took into account any comments, concerns or complaints to improve the practice. The practice reviewed the needs of their local population and engaged with the NHS Local Area Team (LAT) and Clinical Commissioning Group (CCG) to secure service improvements where these were identified.

• The practice had an accessible and visible management team. Quality was high on the practice agenda. Staff felt supported and all reported that patients were at the heart of the practice. This included the promotion of good health. Staff had received training appropriate to their roles. The practice had an effective appraisal system in place for all staff. Multidisciplinary working was evidenced.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice