We examined employment records and found Criminal Records Bureau (CRB) checks in place for all but one member of staff who was newly employed and awaiting the check to be completed.

We also examined the storage of patient records and found them to be stored appropriately in secure cupboards. A disposal policy was also in place.

We carried out this inspection following information we received from a whistleblower. The concerns raised included the lack of adherence to infection control policy and to the procedures for the sterilisation and decontamination of used instruments.

We spoke with three patients who were receiving treatment on the day of our visit. They all said that they were happy with the care and treatment they received and did not have any concerns. One patient said, “The dentist is caring and proficient. This is a very good practice and they are a good team.” Another patient said, “I have always been petrified of going to the dentist but I find this dentist reassures me and makes me feel at ease. The staff are excellent, especially considering that I am so nervous. I would definitely recommend this practice to others.”

During our inspection, we found that the practice had a system in place for conducting regular audits of infection control and for carrying out daily environmental cleaning.

However, we found that some staff had not received their Criminal Records Bureau (CRB) disclosure before commencing employment and that staff personal files had not been kept safely and securely.

The people we spoke with said that they were happy with the care and treatment they received, and did not have any concerns. One patient said, “I have been visiting this practice for over five years. The dentist discusses the treatment options and the costs. The staff are friendly and helpful.” Another person said, “I am always seen straight away, and I am very pleased with my treatment. The place is always clean, and the staff are pleasant.”

During our visit, we found that people using the service had been given detailed information about the treatment options available to them and the costs involved. We observed that people were greeted as they arrived and were treated with respect and dignity. We identified that there were effective systems in place to reduce the risk and spread of infection. We noted that dentists and practice staff had kept their registrations up to date with the General Dental Council, and had attended courses to keep themselves up to date with current guidance and practice. This had ensured that people received safe care and treatment.

We observed that the premises were designed to be accessible to people with mobility problems and wheelchair users. A disabled toilet had been provided.