We spoke with six people using the service who told us that they were involved in discussions about their treatment and the options available to them. People told us that the risks and benefits of the treatment they would receive were explained to them before consent was obtained, and they were given a copy of their treatment plan.

We reviewed eight people’s records which showed the treatment plan was documented, this included the recall period and costs. One person told us: "They explain everything; it's a five star service." Another person told us: "The dentist goes out of their way to offer the best treatment."

We reviewed the processes in place for managing the prevention and control of infection and saw evidence of effective systems to reduce the risk and spread of infection within the service.

We spoke with five staff from a range of healthcare professionals including two dentists and two dental nurses. We saw that the mandatory and specialist training was valid and staff kept up to date with their practice.

The practice had an audit framework in place to assess and monitor the quality of the service provided.