Bridge House is a purpose built care home set in its own grounds, a short walk from the amenities of Flookburgh village. There are single rooms for 39 residents, provided over three floors. The ground and second floors are designated to caring for people with varying levels of dementia. The top floor provides residential care for the elderly and frail. On the day of the inspection there were 28 people living in the home.

We last inspected the home in November 2014. At that inspection the service was rated as Good. This comprehensive inspection took place on 18 and 19 September 2017 and was unannounced on the first day. At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Medicines were being administered and recorded appropriately and were being kept safely.

During the inspection we saw there were sufficient numbers of suitable staff to meet people’s needs. Staff had completed a variety of training that enabled them to improve their knowledge in order to deliver care and treatment safely.

Where safeguarding concerns or incidents had occurred these had been reported by the registered manager to the appropriate authorities and we could see records of the actions that had been taken by the home to protect people.

People’s rights were protected. The registered manager was knowledgeable about their responsibilities under the Mental Capacity Act 2005. People were only deprived of their liberty if this had been authorised by the appropriate body or where applications had been made to do so.

People were supported to maintain good health and appropriate referrals to other healthcare professionals had been made.

There was a clear management structure in place and staff were happy with the level of support they received.

People living in the home were supported to access activities that were made available to them and pastimes of their choice.

Auditing and quality monitoring systems were in place that allowed the service to demonstrate effectively the safety and quality of the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Further information is in the detailed findings below