Bridge Lane Group Practice in , Battersea, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 20th September 2016
Bridge Lane Group Practice is managed by Bridge Lane Group Practice.
Contact Details:
Address:
Bridge Lane Group Practice 20 Bridge Lane, Battersea London SW11 3AD United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Bridge Lane Group Practice on 30 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs. However, the practice had requested information and repairs from the owner of the building without success.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
There was one area of outstanding performance:
The practice had developed and ran a primary care led alcohol service for the benefits of its own patients and to patients from other practices in the area. On piloting the clinic the waiting time for patients to receive treatment was reduced from 18 weeks to 18 days.
The areas where the provider should make improvement are:
The practice should ensure that all clinical equipment in the practice is calibrated.
The practice should continue to contact the owner of the building to follow up non-completed repairs and risk assessments which have yet to be provided.
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