All three of the people who used this service that we spoke with during our inspection were very happy with the standard of service and treatment they had received. One told us, “My dentist is highly professional and gives me great confidence. That’s what it’s about”.

We found that the service did not have an emergency procedure policy in place to guide staff in the event of a medical emergency. Also, previous accidents and incidents had not been recorded appropriately.

People were pleased with the level of information provided by the service and the opportunity to make informed decisions about their treatment. One told us, “They always tell me how much it will cost unless it’s an emergency. Then they just do it. The costs are fixed anyway so there are no nasty surprises”.

We found that staff lacked awareness with regard to safeguarding people from abuse. There was also a lack of information about safeguarding for people who used services

The standards of hygiene and infection control were found to be high. Effective procedures which followed appropriate guidance were in place.

The service had no formal system for receiving and dealing with complaints. No information on how to complain was available to people using the service and no records of how complaints were resolved was maintained.