We found the practice had suitable arrangement in place for the obtaining and recording of consent for treatment from people who used the service.

A patient we spoke to said “Things are always adequately explained to a point where there is no doubt what the treatment is and how much it will cost. I give verbal consent and then provide written consent.”

One patient told us: “I feel very relaxed here; the staff are all very nice. So far I’m very happy with the service, I have no complaints,”

We saw there was emergency equipment on the premises such as a defibrillator and oxygen which were kept in the reception area.

There were effective systems in place to reduce the risk of infection.

We looked at a sample of four staff records and saw evidence that they had been immunised against Hepatitis B.

We looked at four staff files and found they had received appropriate training to undertake their roles and responsibilities and also maintain their continued professional development (CPD).

We saw there were robust systems in place to monitor the quality and effectiveness of the service provided for patients.

We found staff were supported by a comprehensive range of policies and guidance which included safeguarding, chaperoning and whistleblowing.