Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Broad St Surgery on 6 January 2015. The practice also has a branch surgery at Jubilee Crescent, Coventry, which we did not inspect on this occasion. We found Broad St Surgery provided a good service to patients in all of the five key areas we looked at. This applied to patients across all age ranges and to patients with varied needs due to their health or social circumstances.

Our key findings were as follows:

• The practice had comprehensive systems for monitoring and maintaining the safety of the practice and the care and treatment they provided to their patients
• The practice was proactive in helping people with long term conditions to manage their health and had arrangements in place to make sure their health was monitored regularly
• The practice was clean and hygienic and had robust arrangements for reducing the risks from healthcare associated infections
• Patients felt that they were treated with dignity and respect. They felt that their GP listened to them and treated them as individuals
• The practice had a well-established and well trained team and had expertise and experience in a wide range of health conditions

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice