Broadview is a care home for eight adults living with learning disabilities and autistic spectrum conditions. There were six people accommodated at the home at the time of this inspection.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

People’s relatives told us that they were confident that people were safe living at Broadview. Risks to people were appropriately assessed, planned for and managed. There were sufficient competent and experienced staff to provide people with appropriate support when they needed it.

Staff had received training, support and development to enable them to carry out their role effectively. The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLs). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received appropriate support to maintain healthy nutrition and hydration.

People were treated with kindness by staff who respected their privacy and upheld their dignity. People’s relatives were encouraged to be involved with people’s lives, to provide feedback on the service and their views were acted on.

People received personalised care that met their individual needs. People were given appropriate support and encouragement to access meaningful activities and follow their individual interests.

People’s relatives told us they knew how to complain but had not had occasion to do so. They said they were confident they would be listened to if they wished to make a complaint.

The registered manager and provider worked hard to create an open, transparent and inclusive atmosphere within the service. People’s relatives, staff and external health professionals were invited to take part in discussions around shaping the future of the service. There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.

Further information is in the detailed findings below.

The inspection took place on 01 March 2016 and was unannounced.

Broadview is a care home for eight adults living with learning disabilities and autistic spectrum conditions. There were eight people accommodated at the home at the time of this inspection.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who lived at Broadview were not able to share their views with us. However, relatives and professionals involved with people’s care and support we spoke with gave us positive and complimentary feedback about the service and said that they had no concerns about the care and support that people received.

People’s relatives and professionals involved with the care and support of people who used the service said that people were safe at Broadview. People had health care and support plans in place to help staff know how people liked their needs to be met. Risks to people’s safety and welfare had been identified and support had been planned to enable people to live as safely as possible whilst enjoying a wide range of opportunities for engagement and stimulation. There were sufficient numbers of staff available to meet people’s care and support needs.

Staff members understood their roles and responsibilities and were supported by the registered manager to maintain and develop their skills and knowledge. People enjoyed a varied healthy diet and their physical and mental health needs were well catered for.

The atmosphere in the home was warm and welcoming and there was a warm interaction between the staff and people who used the service. People were supported to access support from external advocacy services when needed to help them make decisions about matters in their daily lives. People’s relatives were encouraged to be involved in developing people’s support plans and to visit at any time. People were actively supported to maintain family relationships. Staff promoted people’s dignity and treated them with respect.

The provider had made arrangements to support people and their families to raise concerns and meetings were held for people to discuss all aspects of the care and support provided at the home. The provider promoted a positive culture within the home that was transparent and inclusive. The provider had robust systems to continuously check the quality of the service provided. Staff were encouraged to develop their skills and knowledge and felt valued.