Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. We spoke with five patients who spoke positively about the quality of care and treatment received. One patient commented on the quality of care as, “brilliant, really happy, I also bring my children here.” Another said, “they look after me, they fit needs around patients, this is a good thing.”

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff we spoke with were able to demonstrate an understanding of safeguarding children and vulnerable adults.

There were effective systems in place to reduce the risk and spread of infection. All the patients we spoke with were positive about the cleanliness of the surgery. Patient comments included, “I find it very clean, one of the cleanest,” and “very clean, I’ve seen them scrubbing their equipment.” All said they had recommended friends or family to the practice.

Systems were in place to monitor the monitor and assess the quality of the service. The practice had recently introduced a patient satisfaction survey and comments box.