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Care Services

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Broadway Halls Care Home, Dudley.

Broadway Halls Care Home in Dudley is a Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia, physical disabilities and treatment of disease, disorder or injury. The last inspection date here was 14th May 2019

Broadway Halls Care Home is managed by Broadway Halls Care Services Limited.

Contact Details:

    Address:
      Broadway Halls Care Home
      The Broadway
      Dudley
      DY1 3EA
      United Kingdom
    Telephone:
      01384215190

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-05-14
    Last Published 2019-05-14

Local Authority:

    Dudley

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

16th April 2019 - During a routine inspection

About the service: Broadway Halls Care Home is a care home which provides personal and nursing care for up to 83 people. The home is purpose built with four separate units. Care and support was provided to people living with dementia, nursing needs, and personal care needs. At the time of our inspection 76 people were living at the home.

People’s experience of using this service:

¿ People told us they felt safe living at Broadway Halls Care Home.

¿ Staff received safeguarding training and were knowledgeable about abuse and how to report any concerns. This meant people were protected from potential harm.

¿ People were supported to be as independent as they were able to be.

Risk assessments were in place which reflected people's needs and allowed staff to monitor people's safety.

¿ People were supported with their medicines on time by trained staff who knew them well.

¿ People had personalised care plans which were reviewed when their needs changed. This enabled people to be supported in a way which they had chosen.

¿ People were supported by staff who were recruited safely and had received training to enable them to meet people's needs.

¿ People had access to health professionals to ensure effective and timely care.

¿ People were supported to maintain a balanced diet. People were given additional support were this was required to ensure they ate and drank well.

¿ People were supported to make decisions around their care. This enabled people to choose how and when care was delivered.

¿ People were supported by staff which were caring and compassionate.

¿ People's privacy, dignity and independence was respected and promoted.

¿ People were supported by the service to give feedback about their care and support. The service took action when required to improve people’s experience of care.

¿ The service had a transparent culture of learning lessons when things went wrong.

¿ People felt able to speak to the management team about concerns regarding their care. People told us managers were approachable and took the time to listen to people.

Rating at last inspection: Broadway Halls Care Home achieved a rating of ‘good’ throughout during their last inspection which was published on the 7 November 2016.

Why we inspected: This was an unannounced, scheduled inspection.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

9th September 2016 - During a routine inspection pdf icon

This unannounced inspection took place on 9 and 12 September 2016.

At our last inspection in June 2015 we found improvements were needed to staffing levels to meet people’s changing needs. Risks to people’s safety had not always been identified and managed and incident reporting was not robust. People’s medicines were not always managed safely. The provider sent us an action plan and at this our most recent inspection we found that the provider had made the improvements needed.

Broadway Halls Care Home is a care home that provides personal and nursing care for up to 83 people. The home is purpose built with four separate units. Care and support is provided to people with dementia, nursing needs, and personal care needs. At the time of our inspection 79 people lived at the home..

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe and staff had been trained to recognise and report harm or abuse. We found improvements regarding the medicine management systems that confirmed that people had received their medicine safely. The management of risks to people’s safety such as falling, losing weight or developing pressure sores had improved and staffing levels had improved to ensure that people were safe and received the care and support that they needed.

Staff had an induction into their role and support and training was in place to support them with developing the skills to meet people’s needs effectively. Staff were aware of the Mental Capacity Act 2005 and the importance of seeking people’s consent. They had received training in the Deprivation of Liberty Safeguards (DoLS) and understood how to support people who lacked capacity. People told us they enjoyed the meals and we saw that their dietary needs were identified and monitored. People were supported to maintain their health and had access to a range of health care professionals.

People described staff as kind, patient and respectful. People’s privacy and dignity was protected by staff who understood how to promote these aspects of people’s care. People were involved in planning their care and their preferences were respected. People told us that they were very happy at the home and were happy with the care provided. Relatives told us the staff team always demonstrated consideration for people’s needs.

Everyone we spoke with commented positively on the variety of leisure activities available which included making good use of links with community amenities. A complaints procedure was available for people to use and people told us that they would be happy to use it if they had the need.

People and their relatives consistently described the service as being well managed. The standards within the home were regularly monitored and had been effective in identifying and making improvements. People’s views about the quality of the service were captured by way of them completing questionnaires.

20th August 2013 - During a routine inspection pdf icon

There were 75 people living at the home on the day of the inspection. We spoke with eight people, nine visitors, seven staff, one visiting professional and the manager.

Most of the people and the relatives we spoke with told us they were happy with the care and support provided. One person said, “The care here is great, and the staff are brilliant.” Another person told us, “It is very nice here; warm and comfortable like being at home.” A visitor told us, “My relative loves it here. If they had a complaint she would say so.” A visiting professional told us, “The staff respect people and provide good care. The home is maintained to a high standard.”

We found that people’s needs were assessed, and care plans were developed in consultation with people or their representatives. Staff spoken with were able to tell us about people’s needs. This ensured they received support in a way they preferred.

We found that staff were clear about the action to take should they become aware of an allegation of abuse. We saw that staff had training to assist them in protecting people from harm.

We found that procedures were in place to ensure that only suitable staff were employed to work at the home.

We found that there wasn’t sufficient number of staff available to meet people’s care needs specifically on the nursing unit.

We found that systems were in place for assessing and monitoring the quality of the service provided.

9th January 2013 - During an inspection to make sure that the improvements required had been made pdf icon

We carried out this inspection to check whether improvements had been made in the handling of medication. We found that improvements had been made and that arrangements were in place to ensure that people received their medicines as prescribed.

15th November 2012 - During a routine inspection pdf icon

We carried out this inspection to check on the care and welfare of people. There were 81 people who lived at the home on the day of the inspection.

The home was split into four units. There were two residential units, one unit for people with dementia, and one unit for people who required nursing care. We spoke with seven people, five relatives, six staff, the deputy manager, and the home manager.

We found that staff obtained consent from people or their relatives before delivering care. Arrangements were in place for people who did not have the capacity to consent.

People’s care records were detailed and reviewed on a regular basis. We found that people had access to other healthcare professionals. This meant that people received care that met their needs. One person said, “You can see a doctor anytime, or a chiropodist.”

We found that arrangements were not in place to ensure that people received their medicines in a timely and safe manner.

We found that there were enough skilled staff to look after people’s needs. One person told us, “Staff are great, we can press the bell and they come and help us.”

We found that people were encouraged to complain, and that these were taken seriously. One person said, “It is great here, I cannot complain at all.”

11th September 2012 - During a routine inspection pdf icon

We spoke to eight people who live at the home, seven visitors and five staff. People were very positive about their experiences of care and living at the home.

People told us that they were satisfied with their care and one person said “It’s excellent here, really”.

They told us that they felt safe and knew how to make a complaint if they needed to and were confident that they would be listened to.

People told us, and we saw that staff gave people choices about food, drinks, activities and where they wanted to spend their time.

A relative said “The home is calm and that is a true reflection, it’s always like this”.

People were complimentary about the staff and told us "The staff are excellent, they all do what you want them too”.

Visitors and the people living at the home told us that the laundry system could be better, as their clothing often went missing and that it wasn’t always laundered and ironed well.

1st January 1970 - During a routine inspection pdf icon

The inspection took place over two days on 16 and 17 June 2015 and was unannounced. Broadway Halls is a care home that provides personal and nursing care for up to 83 people. The home was purpose built and there were four separate units. Care and support was provided to people with dementia, nursing needs, and personal care needs. At the time of our inspection 80 people lived at Broadway Halls.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection on 22 April 2014 the provider was meeting all of the regulations that we assessed.

We observed and heard caring and compassionate interactions between staff and people throughout our inspection. People, their relatives and visiting professionals consistently praised the approach and attitude of the management and staff team.

People and their relatives told us that they felt safe. We saw staff had been trained in safeguarding people and knew how to report any concerns to protect people from the risk of harm or abuse.

Staff knew how to help reduce risks to people’s health such as falling or developing pressure sores. People had the equipment that was necessary to reduce risk factors and keep them safe and well.

Arrangements in place to determine safe staffing levels had not been effective as there was not always enough staff on duty on the ground floor residential unit. We observed that the dependency level of some people in this unit meant staff could not always respond to their needs in a timely way.

Staff were able to demonstrate they had the skills and knowledge to communicate effectively with the people who used the service and they expressed a good knowledge of people’s individual needs and preferences. Staff were supported with their personal development via an induction period so that they knew people well before they cared for them. Staff had access to regular group supervision to support them in their caring role and a structured training programme and yearly appraisals of their work. The area of mental health was identified as a gap in their knowledge.

People had their medicines from trained staff. Supporting written information was needed to guide staff where medicines were given for specific reasons or under specific circumstances to ensure people did not have their medicines unnecessarily. The service had encountered some difficulty in obtaining medicine supplies.

Staff were aware of the Mental Capacity Act 2005 and we saw they sought people’s consent before they undertook any care tasks. Staff had received training in Deprivation of Liberty Safeguards (DoLS). We saw that where people lacked capacity and their decisions affected their safety the registered manager had followed the correct procedures to restrict their liberty.

People were being supported to maintain and improve their health. Strong links had been developed with health care professionals to ensure people were assessed and treated to help them maintain good health. People told us they enjoyed the food and we saw they had been involved in developing the menus.

People were able to make decisions about how they wanted their care provided. People told us that they were very happy at the home and were happy with the care provided. Relatives told us the staff team always demonstrated consideration for people’s needs. There was an emphasis on respecting people, promoting their appearance and protecting their dignity.

People told us they loved the variety of activities. We saw the home had good links with the community which enabled them to invite community groups in such as the local schools to engage with people.

Systems were in place for people and their relatives to raise their concerns or complaints. People we spoke with told us they were happy with the home, staff and routines. They said they would not hesitate to complain and were confident they would be listened to.

People consistently described the service as well managed. The provider had a quality assurance system and regularly audited the service. However this was not fully effective in identifying where improvements were needed.

 

 

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