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Care Services

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Broadway Lodge Residential Home, York.

Broadway Lodge Residential Home in York is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and caring for adults over 65 yrs. The last inspection date here was 5th February 2020

Broadway Lodge Residential Home is managed by Mr & Mrs H Mohamudbaccus.

Contact Details:

    Address:
      Broadway Lodge Residential Home
      151 Fulford Road
      York
      YO10 4HG
      United Kingdom
    Telephone:
      01904621884

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-02-05
    Last Published 2017-06-09

Local Authority:

    York

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th April 2017 - During a routine inspection pdf icon

The inspection took place on 12 April 2017 and was unannounced.

Broadway Lodge Residential Home is a care home providing accommodation and personal care for up to eighteen older people. At the time of our inspection there were 13 people using the service. The home is located in Fulford, on the outskirts of York. The home is owned by Mr & Mrs H Mohamudbaccus. Mrs Mohamudbaccus is also the registered manager of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. The provider had policies and procedures in place to guide staff in safeguarding vulnerable adults from abuse, and staff we spoke with understood the different types of abuse that could occur and were able to explain what they would do if they had any concerns.

Support provided with medicines was recorded on medication administration records. Staff responsible for supporting people with medicines had received training and the registered provider was in the process of implementing a new medicines management policy.

The registered provider had a safe system for the recruitment of staff and was taking appropriate steps to ensure the suitability of workers. There were mixed views about whether there were sufficient staff available, especially at night. We found there were sufficient staff available to keep people safe and meet their needs and the registered provider agreed to keep staffing levels under review.

Risk assessments were in place to minimise the risk of harm to people, but not all of these had been written and reviewed in a timely manner.

Staff were able to demonstrate an understanding of the importance of gaining consent before providing care to someone and we found the service to be meeting the requirements of the Deprivation of Liberty Safeguards (DoLS).

People were supported to maintain good health and access healthcare services. We saw evidence in care files that people had accessed a range of healthcare support. People were supported with their nutritional needs.

Staff completed training and received on-going supervision to help them carry out their roles effectively. Staff meetings were also held regularly.

People told us that staff were caring and treated them with dignity and respect. We saw that interactions between people and staff were warm and friendly and staff knew people’s needs and preferences. Relatives told us staff kept them informed about any changes or concerns.

There was a quality assurance system in place, which included audits and satisfaction surveys, but we found the registered provider had not been proactive in driving improvement through the effective use of quality auditing systems. The registered manager had not met all legal requirements in relation to notifying the Commission of DoLS authorisations in place and displaying their most recent performance rating.

Feedback about the leadership of the service and the registered manager was positive and people were satisfied with the care they received.

19th November 2014 - During a routine inspection pdf icon

The inspection took place on 12 April 2017 and was unannounced.

Broadway Lodge Residential Home is a care home providing accommodation and personal care for up to eighteen older people. At the time of our inspection there were 13 people using the service. The home is located in Fulford, on the outskirts of York. The home is owned by Mr & Mrs H Mohamudbaccus. Mrs Mohamudbaccus is also the registered manager of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. The provider had policies and procedures in place to guide staff in safeguarding vulnerable adults from abuse, and staff we spoke with understood the different types of abuse that could occur and were able to explain what they would do if they had any concerns.

Support provided with medicines was recorded on medication administration records. Staff responsible for supporting people with medicines had received training and the registered provider was in the process of implementing a new medicines management policy.

The registered provider had a safe system for the recruitment of staff and was taking appropriate steps to ensure the suitability of workers. There were mixed views about whether there were sufficient staff available, especially at night. We found there were sufficient staff available to keep people safe and meet their needs and the registered provider agreed to keep staffing levels under review.

Risk assessments were in place to minimise the risk of harm to people, but not all of these had been written and reviewed in a timely manner.

Staff were able to demonstrate an understanding of the importance of gaining consent before providing care to someone and we found the service to be meeting the requirements of the Deprivation of Liberty Safeguards (DoLS).

People were supported to maintain good health and access healthcare services. We saw evidence in care files that people had accessed a range of healthcare support. People were supported with their nutritional needs.

Staff completed training and received on-going supervision to help them carry out their roles effectively. Staff meetings were also held regularly.

People told us that staff were caring and treated them with dignity and respect. We saw that interactions between people and staff were warm and friendly and staff knew people’s needs and preferences. Relatives told us staff kept them informed about any changes or concerns.

There was a quality assurance system in place, which included audits and satisfaction surveys, but we found the registered provider had not been proactive in driving improvement through the effective use of quality auditing systems. The registered manager had not met all legal requirements in relation to notifying the Commission of DoLS authorisations in place and displaying their most recent performance rating.

Feedback about the leadership of the service and the registered manager was positive and people were satisfied with the care they received.

7th November 2013 - During a routine inspection pdf icon

We used a number of different methods to help us understand the experiences of people who used the service. We spent time with people who used the service and observed the lunchtime experience and their interactions with staff.

We spoke in detail with five people who used the service and with members of staff including the two providers, four care staff and the chef. We spoke with four visitors to the service and with one social care professional. We also reviewed documentation including three care plans, service and maintenance records and kitchen records.

We found that effective management systems were in place to safeguard and promote people’s safety and welfare. Good professional relationships appeared to exist between people who lived at Broadway Lodge Residential Home and the staff team.

Care needs were discussed with people and/or their relatives and before people received care their consent was asked for. One person said, “Staff are lovely and always ask me about what I want to do. Another person said, “I appreciate all the care they give to me.”

People were provided with a choice of suitable and nutritious food and drink. Overall, we found that the service was clean and well maintained and one relative told us the service was always “Spotless.”

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

12th December 2012 - During a routine inspection pdf icon

When we visited Broadway Lodge the people who lived in the service spoke very highly of the care they received. They told us they felt respected and listened to. We observed staff treating people with respect and care. People were given opportunities to be involved in planning their own care and other things that happened in the home. One person who lived in the service told us "I do like it here. I get involved and they support me well".

We saw evidence that people were asked before any care was carried out and this was done in an appropriate manner. The service did not have signed consent forms but people had signed parts of their care plan.

We looked at most areas of the premises and found them to be clean and hygienic. We spoke with staff who showed a good understanding of infection control and we saw evidence that most staff had completed the relevant training. There were policies and procedures in place that were followed appropriately.

The management had carried out the necessary checks before employing staff and the recruitment and selection procedure was robust. We looked at the amount of staff that were working in the home and found this to be appropriate. Some staff did feel that they were sometimes very busy but people who lived in the service felt well looked after and able to get support when they needed it.

We saw that the storage and retention of paperwork was appropriate. All the documentation we looked at was detailed, accurate and up to date.

8th March 2012 - During an inspection to make sure that the improvements required had been made pdf icon

People told us that Broadway Lodge was like home from home and that they were very well taken care of. Relatives also thought that the staff were marvellous and that care was very good.

28th June 2011 - During a routine inspection pdf icon

We spoke with four people living at Broadway Lodge and all said they were happy living there. They made comments like ‘the care’s very good here. Staff definitely know what they’re doing’. And ‘you couldn’t wish for better people (staff)’. Another added ‘the care here is wonderful. There’s not a thing I could say against it’. And ‘I get every care’. Another told us ‘the manager is very good’

 

 

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